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Long-Term Care Ombudsman Assistance With Mycare Ohio | Long Term Care Ombudsman

8111 Rockside Road, Suite 250, Cleveland, OH 44125

Barrier Free Restrooms|Designated Parking|Wheelchair Accessible Building (ramps & main entrance doors).
Eligibility
Serves residents of Lorain, Medina, Cuyahoga, Geauga, and Lake counties who have applied for MyCare Ohio or on the MyCare Ohio program.
Required documents
Will be requested as needed.
Hours
Same as site hours.
(800) 365-3112
Voice·

voice | Office and Reporting Line

Languages
None.
Application process
Call the office or visit the website for more information.
Fees
No fee.
Service area
Geauga County, Ohio Lake County, Ohio Lorain County, Ohio Cuyahoga County, Ohio Medina County, Ohio
Accepts and investigates long term care and MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include:
  • Provides Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well.
  • Provides information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system.
  • Investigates and resolves complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations.
  • Assists and represents MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.
Last assured
11/18/2025
Providing organization
Long Term Care Ombudsman
Provides information, referrals, and advocacy, as well as help resolving complaints regarding nursing homes, residential care facilities, adult care homes, and community-based care services. Assists in the selection of long-term care facilities, including providing information on those that offer Alzheimer's care units, and hospice and respite care.