77 S High St., 29th Floor, Columbus, OH 43215

Program runs year round.

First time applicants will need to apply online or by mail. There is up to a 12-week processing time for both online and mailed applications for first time applicants. To apply or reverify for Energy Assistance Programs online, the caller must use a PC. The application process is not currently accessible using a mobile device such as a smartphone or tablet. REVERIFICATION: must reverify online or by mail - will need to create an account and complete the application online (use the energyhelp website). Client may download reverification application on website (Select "Energy Assistance Programs" from the drop-down menu labeled "Individual" on homepage. Then select "Energy Assistance Programs Application".) The reverification date is the actual date on which the customer completed the documentation of household income (reverification deadline should appear on monthly bills). Since the customer is required to reverify any change in household size and income, the customer's reverification date may change from year to year. There is a 12-week processing time for both online and mailed applications. If reverification process is not complete by the deadline, customers may be dropped from PIPP program. Customers who have not reverified by their reverification date will receive a letter from the Ohio Department of Development letting them know they have 30 days to reverify or risk being removed from the program. Reverification must occur no more than 12 months from the previous reverification date. ALL COMPLAINTS: Send a date stamped, signed, written appeal letter to the following address: Office of Community Assistance, Home Energy Assistance Program, P.O. Box 1240, Columbus, OH 43216. TO CHECK APPLICATION STATUS: Visit website, select "PIPP" on the right side of the web page. On the next page, on the right side click on "Check status of your Energy Assistance Application" this will open up the Home Energy Assistance Program Client Information System. Note: it

Free to enroll. Once on the plan, households that use both gas and electricity to heat home pay 5% of gross monthly income to gas company and 5% to electric company. People with all-electric homes pay 10% of their gross monthly income to electric company. Customers with ZERO income are required to make a $10 minimum payment; however, for electric, the $10 payment may be waived for up to 180 days.

Ohio customers of a PUCO regulated utility that participates in the PIPP Plus program (note: Cleveland Public Power is NOT a publicly regulated utility), and have a household income at or below 175% of the federal poverty guidelines (Any change in household income must be reported to local community action agency as soon as possible). Households with a balance still qualify for enrollment (may be asked to bring down the balance before being able to enroll.) Service must be connected (can have a disconnection notice.) Must agree to accept any other energy assistance offered (Home Weatherization, etc.). Any person with a fraudulent act (bad check, income not being reported, etc.) will be immediately dropped from the plan, any credits awarded from the point of fraud on will be added back to bill, and person will be ineligible to reapply for 24 months. All persons who share a common kitchen or bath are considered members of the same household and must apply on one application; in addition, college students who are absent from the home solely for the purpose of college attendance must be included in the application and cannot apply separately. The plan is not available to landlords who include utilities in the rent.

United States