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Long-Term Care Ombudsman Assistance With My Care Ohio | Direction Home Akron Canton Area Agency On Aging And Disabilities

1949 Town Park Boulevard, Uniontown, OH 44685

Barrier Free Restrooms|Braille and Tone Elevators|Designated Parking|Wheelchair Accessible Building (ramps & main entrance doors).
Eligibility
Serves residents of Summit, Portage, Stark, and Wayne counties who have applied for MyCare Ohio or on the MyCare Ohio program.
Required documents
Will be requested as needed.
Hours
Same as site hours.
(800) 421-7277
Voice·

voice | Ombudsman Services

Languages
None.
Application process
Call the office or visit the website for more information or to make a complaint.
Fees
No fee.
Service area
Summit County, Ohio Stark County, Ohio Wayne County, Ohio Portage County, Ohio
Accepts and investigates MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include:
  • Provide Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well.
  • Provide information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system.
  • Investigate and resolve complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations.
  • Assist and represent MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.
Last assured
01/15/2026
Providing organization
Direction Home Akron Canton Area Agency On Aging And Disabilities
Plans, funds, and coordinates services for older persons and persons with disabilities in Portage, Stark, Summit, and Wayne counties to live with dignity and choices in their homes and communities for as long as possible. Administers PASSPORT, MyCare Ohio, The Assisted Living Waiver, The Ohio Home Care Waiver, Care Coordination, Elder Rights, Family Caregiver Support Program, Nursing Home Placement Assistance Program, and other services designed to help older adults and individuals with functional limitations maintain independence. Provides funds for services administered by other community agencies including client finding, specialized information and referral, transportation, home-delivered meals, medical treatment, personal care, respite care, safety monitoring, health assessments, congregate meals, recreational activities, and adult day care.