1240 W 6th St., Cleveland, OH 44113

Paratransit trips are available 24 hours a day, 7 days per week, but there are exceptions and restrictions. Bus Passes and applications are available M-F: 7:00am-6:00pm. General information office closes after 5:00pm.

Applications are available online or can phone M-F: 8:00am-4:30pm and an application can be mailed. Applications must be notarized and returned via mail. Application takes 15-20 days to process, and an in-person functional assessment may be necessary in some cases. Now offering mobile ticketing through the RTA app - allows customers to set up a secure account to purchase, save and use tickets for bus and rail trips right from their smartphone. To schedule Paratransit trips after the appropriate disability pass is acquired, phone the scheduling line 7 days a week from 8:00am-4:00pm or use the web site to book, change or view your trips. Reservations can be made up to one week in advance and must be made at least one day in advance. Rides are scheduled on a first come, first served basis and rides are not guaranteed. Priority will be given to people with disabilities before non-disabled seniors. If the ride does not arrive at the end of the scheduled window of time the person can call the Paratransit dispatcher. The purpose of the trip is not a factor in scheduling. For commendations, complaints or suggestions, call the Answerline.

Fixed fee each way. Personal care attendants (as defined by ADA) who accompany a Paratransit customer ride free, but must be registered with the RTA.

Must be qualified under Category I or III of the Americans with Disabilities Act (ADA) and found unable to ride traditional trans. A functional assessment may be required to determine eligibility. Must be a Cuyahoga County resident.