Skip to content
Ohio 211 home page

Lifeline | Universal Service Administrative Company

700 12th Street Northwest, Washington, DC 20005

Not Applicable.
Eligibility
Serves households whose income is at or below 135% of the federal poverty line OR are enrolled in one (1) of the following: SNAP, Medicaid, SSI, Federal Public Housing Assistance, or Veterans Pension and Survivors Benefit. Must recertify once a year. Only one (1) discount is allowed per household.
Required documents
Completed application. Other documentation will be requested as needed such as proof of enrollment in programs or proof of income.
Hours
  • Website is available 24 hours a day, 7 days a week.
  • Call Center: Monday - Sunday: 9:00am to 9:00pm.
Languages
Spanish available by phone and printable application.
Application process
  • Visit the website for more information and to complete the Lifeline application. Individuals with disabilities may call the call center for assistance with application.
  • Application can be printed from website and mailed back along with copies of required documentation.
  • Visit the website at www.lifelinesupport.org/companies-near-me to find companies that offer Lifeline. Some companies may provide no-cost cell phones to those who are eligible.
Fees
No fee to apply.
Service area
United States
Provides a monthly discount on phone, internet, or bundled services for eligible households. Customers can use Lifeline for either phone or internet, but not both. May only receive one (1) benefit per household. Some companies may provide no-cost cell phones to those who are eligible.
Last assured
04/09/2026
Providing organization
Universal Service Administrative Company
Administers a federal program that lowers the monthly cost of phone or internet service.
Lifeline | Universal Service Administrative Company