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Long-Term Care Ombudsman Program | Direction Home Akron Canton Area Agency On Aging And Disabilities

1949 Town Park Boulevard, Uniontown, OH 44685

Barrier Free Restrooms|Braille and Tone Elevators|Designated Parking|Wheelchair Accessible Building (ramps & main entrance doors).
Eligibility
Serves residents of Summit, Portage, Stark, and Wayne counties age 60 and over receiving care in institution or in the community.
Required documents
Will be requested as needed.
Hours
Call during regular office hours Monday through Friday from 8:00am to 5:00pm.
(800) 421-7277
Voice·

voice | Ombudsman Services

Languages
None.
Application process
Call the office or visit the website for more information or to make a complaint.
Fees
No fee.
Service area
Summit County, Ohio Portage County, Ohio Stark County, Ohio Wayne County, Ohio
Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.
Last assured
01/15/2026
Providing organization
Direction Home Akron Canton Area Agency On Aging And Disabilities
Plans, funds, and coordinates services for older persons and persons with disabilities in Portage, Stark, Summit, and Wayne counties to live with dignity and choices in their homes and communities for as long as possible. Administers PASSPORT, MyCare Ohio, The Assisted Living Waiver, The Ohio Home Care Waiver, Care Coordination, Elder Rights, Family Caregiver Support Program, Nursing Home Placement Assistance Program, and other services designed to help older adults and individuals with functional limitations maintain independence. Provides funds for services administered by other community agencies including client finding, specialized information and referral, transportation, home-delivered meals, medical treatment, personal care, respite care, safety monitoring, health assessments, congregate meals, recreational activities, and adult day care.