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Medical Certificate Program | American Electric Power

700 Morrison Road, Gahanna, OH 43230

Not Applicable.

Serves eligible AEP customers with severe health problems who have received a disconnect notice or have had electricity disconnected. Limit of three (3) medical certificates per household, per rolling 12 months.
Patient's name, doctor's name, and doctor's phone and fax numbers.
24 hours a day, 7 days a week.
(800) 672-2231

Voice - voice | Customer Service

(800) 617-1234

Voice - voice | Toll-Free

(800) 611-0964

Voice - voice | Automated - Pay bill by phone

(877) 237-2886

Voice - voice | Automated Services

https://www.aepohio.com

Spanish.

Call Customer Service 24 hours a day, 7 days a week to start the application process. Provide American Electric Power (AEP) with customer's name and doctor's name, phone, and fax number. AEP will fax the doctor's office a form to complete and return. AEP must receive the completed form from the doctor's office by 3:30pm to be reconnected on the same day. If received after 3:30pm, electricity will be reconnected the next day.

No fee to apply.

Ohio

Description

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Data provided by

211 Summit

Providing organization

American Electric Power

Operates as a public entity that provides the generation, transmission, sale, and distribution of electricity to retail or end-use customers. Note: this is a commercial business.