Medical Certificate Program | American Electric Power
700 Morrison Road, Gahanna, OH 43230
Not Applicable.
Eligibility
Serves eligible AEP customers with severe health problems who have received a disconnect notice or have had electricity disconnected. Limit of three (3) medical certificates per household, per rolling 12 months.
Required documents
Patient's name, doctor's name, and doctor's phone and fax numbers.
Hours
24 hours a day, 7 days a week.
(800) 672-2231
Voice·
voice | Customer Service
Websitehttp://www.aepohio.com
Languages
Spanish.
Application process
Call Customer Service 24 hours a day, 7 days a week to start the application process. Provide American Electric Power (AEP) with customer's name and doctor's name, phone, and fax number. AEP will fax the doctor's office a form to complete and return. AEP must receive the completed form from the doctor's office by 3:30pm to be reconnected on the same day. If received after 3:30pm, electricity will be reconnected the next day.
Fees
No fee to apply.
Service area
Ohio
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
Last assured
04/25/2025
What's Here
Providing organization
American Electric Power
Operates as a public entity that provides the generation, transmission, sale, and distribution of electricity to retail or end-use customers. Note: this is a commercial business.