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General Consumer Complaints | Greyhound

Po Box 660362, Dallas, TX 75266

Eligibility
Greyhound consumers.
Required documents

Hours
Mon-Fri 8am-5pm CST.
Application process
Call or visit website to register a complaint.
Fees
None.
Service area
Crawford County, Ohio Coshocton County, Ohio Pickaway County, Ohio Washington County, Ohio Guernsey County, Ohio Licking County, Ohio Knox County, Ohio Athens County, Ohio Noble County, Ohio Wyandot County, Ohio Monroe County, Ohio Marion County, Ohio
If you have a specific customer service issue other than baggage or refunds, visit https://www.greyhound.com/en/CustomerAssistanceRequest.aspx to send an e-mail to our Customer Assistance Group. For problems with baggage handling, visit https://www.greyhound.com/en/BaggageHandlingRequest.aspx to send an e-mail to Baggage Services. For lost baggage, visit https://www.greyhound.com/en/BaggageLocationRequest.aspx to send an e-mail to our Baggage Locator Service. For general questions with refunds, please visit https://www.greyhound.com/en/RefundsAndExchangesRequest.aspx to send an e-mail to our Refunds Desk.
Last assured
12/10/2025
Providing organization
Greyhound
Intercity bus transportation, serving more than 3,800 destinations across North America.