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Utility Bill Relief | Akron City Of - Department Of Finance

1180 South Main Street, Suite 110, Russ Pry County Building, Akron, OH 44301

Barrier Free Restrooms|Braille and Tone Elevators|Designated Parking|Lowered Elevator Controls|Wheelchair Accessible Building (ramps & main entrance doors).
Eligibility
Individuals with multiple housing code violations or delinquent account balances are ineligible for program. Limits To Applications for Assistance:
  • Toilet Leak: assistance limited to once every 36 months.
  • Burst Water Pipes: limited to once per customer.
  • Unknown Underground Leaks: no limit per customer.
Required documents
  • A written request for relief and a sworn affidavit verifying eligibility.
  • Documentation of underground leak and its repair.
Hours
Same as site hours.
(330) 375-2554
Voice·

voice | Business Office and Customer Service

Languages
None.
Application process
Apply for assistance during regular office hours. Must submit a written request for relief and a sworn affidavit verifying eligibility within 10 business days of receiving the bill.
Fees
No additional fees. Charges may be paid over a 4-year period with no interest.
Service area
Akron, Ohio
Offers excess water and sewer charges forgiveness and payment plans for City of Akron customers due to toilet leaks, burst water pipes and unknown underground leaks. Limits customer's water and sewer bill repayments to no more than 150 percent of the average of the previous 12 months.
Last assured
02/09/2026
Providing organization
Akron City Of - Department Of Finance
Controls the accounts and financial records of all City departments and has responsibility for the disbursement of all public monies in the City of Akron.