Utility Disconnection Protection (MEDICAL CERTIFICATE) | Aes Ohio
Eligibility
Open to AES customers who are at risk of disconnection and have a permanent household member who is receiving care for a serious medical condition.
Required documents
Other documents (Certification of condition or need for medical or life-supporting equipment requiring electricity by authorized medical professional)
Hours
mon 8:00am - 5:00pm
tue 8:00am - 5:00pm
wed 8:00am - 5:00pm
thu 8:00am - 5:00pm
fri 8:00am - 5:00pm
(800) 433-8500
Voice·
voice | Residential Customer Service
Application process
Contact customer service by phone to request assistance.
Fees
None.
Service area
Warren County, Ohio
Clinton County, Ohio
Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.
Last assured
10/03/2024
What's Here
Providing organization
Aes Ohio
Provides regulated electric utility service to customers in the Miami Valley.