Government Complaints/government Ombudsman Offices | United States Department Of Education
Eligibility
The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman:
- borrowers concerned about federal student loans should contact their loan holder
- current students should contact their financial aid office
Required documents
Additional documents requested as needed,Completed application/registration form (Completed complaint form)
Hours
mon 8:00am - 9:00pm
tue 8:00am - 6:00pm
wed 8:00am - 6:00pm
thu 8:00am - 6:00pm
fri 8:00am - 6:00pm
(800) 433-3243
Voice·
voice | Federal Student Aid Information Center
Application process
Requests to escalate a complaint to the Ombudsman Office may be submitted online, by mail, or phone.
Fees
None
Service area
Ohio
Kentucky
Reviews complaints submitted to the Department of Education about issues with federal student loans and/or loan servicers when a borrower feels that the initial response to their complaint is wrong, incomplete, or the problem is otherwise unresolved.
Last assured
09/23/2024
Providing organization
United States Department Of Education
Federal department of education responsible for establishing policies on and distributing federal financial aid. Also responsible for collecting data on schools and disseminating research.