Clients may begin the application process, renew, and/or update their case information, or report a lost/stolen card by calling the Eligibility Contact Center: M-F: 8:00am-1:00pm (due to high call volume, caller may be given the option to receive a call back - if they choose this option they should get a call within a few business days). May also apply, renew, and/or update case information through website anytime (client must have an email address to do this). Applications are also at available Neighborhood Family Service Centers (NFSC) M-F: 9:00am-4:00pm. They can be faxed, scanned and emailed, or dropped off via drop boxes at any NFSC. Applications and free faxing/scanning and emailing are available at branches of the Cleveland, Cuyahoga, and Shaker Heights Libraries during their normal hours of business. Agency can look up most supporting documents through an electronic records search - the client will be notified if they need to supply any extra supporting documents. Documents may be faxed to the agency or scanned via computer (documents should include the client's case number or social security number). If needed, documents can be submitted by mail. Interviews are required for new applications (they are currently not required for renewals). In most cases, any interviews can be done through the Eligibility Contact Center. If applying by phone, the interview may be done during the phone call; if applying via website or paper, the agency will schedule an over the phone interview (client will be given a day and time frame to call in). It will take approximately five business days for any faxed or scanned documents to be processed and added to the client's case file. Workers who have been laid off MUST apply for unemployment before applying for food benefits. Current clients may phone the Ohio Direction Card Customer Service Line 24 hours a day/7 days a week to report any issues or if they have any questions about their case. Starting March 28th, 2025:

Free.

Cuyahoga County, Ohio