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Utility Medical Certification Waiver | Office Of The Ohio Consumers' Counsel

65 East State Street, Suite 700, Columbus, OH 43215-4213

Eligibility
State of Ohio residents.
Required documents

Hours
Mon-Fri 8:30am-5:30pm.
Application process
The form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician and sent to your utility company. To complete the form, visit puco.ohio.gov/utilities/electricity/resources/utility-assistance-programs. For more details contact your utility company directly or the Public Utilities Commission of Ohio Consumer Call Center hotline at 800-686-7826.
Fees
Medical certifications can postpone a disconnection, but customers are still required to pay for electric and/or natural gas services, even while the medical certification was in effect.
Service area
Monroe County, Ohio Wyandot County, Ohio Licking County, Ohio Guernsey County, Ohio Athens County, Ohio Coshocton County, Ohio Washington County, Ohio Knox County, Ohio Marion County, Ohio Crawford County, Ohio Pickaway County, Ohio Noble County, Ohio
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.
Last assured
12/10/2025
Providing organization
Office Of The Ohio Consumers' Counsel
Statewide legal representative for Ohio’s residential consumers in matters related to their utility services. Also monitors utility companies’ compliance with regulatory standards and educates consumers about utility issues and the services provided by their investor-owned electric, natural gas, telephone and water companies.