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Special Reconnect Order | Guernsey, Monroe, Noble Community Action Commission

615 North Street, L Carter Corporate Center, Caldwell, OH 43724

Eligibility
Any residential customer who is served by a regulated utility company may use the Special Reconnect Order, while it is in effect, to establish, maintain, or restore service. Customers that have multiple residential accounts may only utilize the winter reconnection order to establish, maintain, or reconnect service at the property where they reside.
Required documents

Hours
Mon-Fri 8am-4pm through April 15, 2026.
Application process
Call 740-955-8001 to schedule appointment.
Fees
Residential customers are required to pay no more than $175 to maintain service under the reconnection order. If the customer’s service has already been disconnected, the customer must pay the $175 and possibly a reconnection fee of no more than $36 to restore service.
Service area
Monroe County, Ohio Guernsey County, Ohio Noble County, Ohio
The Winter Reconnect Order issued each year by the Public Utility Commission of Ohio (PUCO) has a new name. It is now the Special Reconnect Order (SRO). The SRO may be used once per utility (electric and natural gas) from Oct 13, 2025 through April 15, 2026 to reconnect or to avoid disconnection of investor-owned, PUCO-regulated utilities.
Last assured
10/01/2025
Providing organization
Guernsey, Monroe, Noble Community Action Commission
GMNCAC serves as the Community Action agency of Guernsey, Monroe and Noble Counties and provides services that reduce the impact of poverty.