Supplemental Nutrition Assistance Program (SNAP) - Ohio Direction Card (EBT CARD) | Jefferson County Department Of Job And Family Services

Designated Parking|Elevators|Wheelchair Accessible Building (ramps & main entrance doors).

• Serves residents of Jefferson County.
• Individuals and families may qualify if the household income is under 130% of the Federal Poverty Guideline level.
• Households are categorically eligible/automatically qualify if they are receiving SSI, OWF, or PRC services.
• Changes in household composition and unreported income could result in changes to benefit amount. Recipients are responsible for reporting these or any other changes within 10 days of occurrence. Receiving more than a household is entitled to could result in overpayment penalties or charges of fraud.

-Once approved, individuals and families can remain eligible for benefits until their income exceeds 200% of the Federal Poverty level, at which point their benefits would decrease but not immediately terminate.

• Serves United States citizens.

NOTE: Beginning March 2026, individuals who were previously exempt from the 20-hour-per-week work requirement may lose that exemption and will be required to meet the work requirement. If DJFS determines that you do not meet any exemption criteria, you will receive a notice in early February 2026 on next steps. Contact your local JFS office at 844-640-6446 for further information.

Agency can look up most supporting documents through an electronic records search - the client will be notified if they need to supply any extra supporting documents. If necessary, client may be asked to submit one or more of the following:

• Proof of household composition (Social Security numbers for all members of household).
• Proof of earned income (usually income tax form from previous year and last four (4) pay stubs, but sudden change in income will be taken into account) and proof of any unearned income (child support, alimony, unemployment, Social Security or SSI award letter).
• Proof of outgoing household expenses (rental/lease agreement

most recent utility bills medical bills day care receipts current bank statements).

• Proof of citizenship.

Ohio Benefits Phone Line Hours:

• To apply for initial benefits or for renewal without a scheduled appointment: Monday - Friday: 8:00am to Noon.
• For changes or questions: Monday - Friday: 8:00am to 4:00pm.

Available online 24 hours a day, 7 days a week.

None.

• Call the Ohio Benefits line or visit the website at https://Benefits.ohio.gov for more information, to apply for benefits, or update information.
• May also apply, renew, and/or update case information through website anytime (client must have an email address to do this).
• In most cases, any interviews can be done over the phone at 1-844-640-6446.

Applying by Phone:

• The interview may be done during the phone call.

Applying via Website or Paper:

• The agency will schedule an over the phone interview (client will be given a day and time frame to call in).

If a Face-to-face Meeting is Required:

• It can be held at any Neighborhood Family Service Center (NFSC). May also pick up and drop off paper applications and submit documents at any NFSC Monday through Friday from 8:00am to 4:30pm.

Application Helpline:

• There is a phone line available for those who need help with navigating the website or filling out the paper application. This line is available Monday through Friday from 8:00am to 8:00pm and Saturday and Sunday from 9:00am to 5:00pm.
• Current clients may also phone the Ohio Direction Card Customer Service Line 24 hours a day, 7 days a week.

No fee.

Jefferson County, Ohio