The concept of CHSP is to provide clustered services to residents in the housing complex so that they can have a more individualized care plan. For example, if a person needs assistance with getting up in the morning, or a medication reminder, they can receive that service, and then be visited again later in the day for additional services if needed. The services are provided by a contract agency. The cluster model of services provides the residents the benefit of consistent staff, and a care plan that is tailored to meet their individual needs.