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Complaints / Appeals: Summer Crisis, Winter Crisis, Heap, Pipp | Step Forward

1801 Superior Ave., Ste. 400, Cleveland, OH 44114

Required documents

Hours
M-F: 8:00am-5:00pm.
(216) 696-9077
Voice·

voice | Main Administrative number

(216) 589-9922
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voice | Head Start Program Number

(216) 357-2621
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voice | Central Information & Intake

(216) 480-4327
Voice·

voice | HEAP Information Line 216-480-HEAP

Fees
Free.
Service area
Cuyahoga County, Ohio
Accepts and complaints and appeals regarding the following Ohio Department of Development programs: HEAP, PIPP Plus, Winter Crisis, and Summer Crisis.
Last assured
02/05/2026
Providing organization
Step Forward
Assists low-income County residents to improve their situations through job readiness, training and placement, rent and utility assistance, various social services, Head Start programs, and information/referral.