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Utility Service Payment Assistance (HOME ENERGY ASSISTANCE - HEA CRISIS) | Northern Kentucky Community Action Commission

437 West Ninth Street, Newport, KY 41071

Building/office is accessible to people with disabilities.
Eligibility

Open to active Duke Energy customers who:

  • are responsible for their home heating costs with the bill in their or a spouse's name
  • have a household income at or below 200% of the Federal Poverty Guidelines
  • have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

,

Open to active Duke Energy customers who:

  • are responsible for their home heating costs with the bill in their or a spouse's name
  • have a household income at or below 200% of the Federal Poverty Guidelines
  • have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

,

Open to active Duke Energy customers who:

  • are responsible for their home heating costs with the bill in their or a spouse's name
  • have a household income at or below 200% of the Federal Poverty Guidelines
  • have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

Required documents
Utility bill (Account number and name on account for main heating fuel sources and electric bill, most current heating bill OR statement from landlord if heating expenses are included in rent OR statement from utility company if applicant participates in a Pre-Pay Electric Program),Proof of income (Proof of all household income from the previous month),Social security card (Proof of Social Security Number for each member of the household)
Hours
mon 8:30am - 3:30pm tue 8:30am - 3:30pm wed 8:30am - 3:30pm thu 8:30am - 3:30pm fri 8:30am - 3:30pm
(859) 484-8450
Voice·

voice | Appointment Scheduling Line

Application process

Virtual appointments may be scheduled online. Walk-ins accepted for in-person service.

Fees
No fee to apply. Customers will be responsible for Duke Energy charges beyond the assistance provided by the crisis payment.
Service area
Boone County, Kentucky Kenton County, Kentucky Grant County, Kentucky Campbell County, Kentucky

Offers utility bill payment assistance in the form of a one-time payment to income-eligible Duke Energy electric and gas customers.

Last assured
02/20/2025
Providing organization
Northern Kentucky Community Action Commission
Regional community action agency providing a variety of supportive services focused on family and children, housing and weatherization, and career readiness.