533 West Pike Street, Covington, KY 41011

mon 8:00am - 4:00pm;tue 8:00am - 4:00pm;wed 8:00am - 4:00pm;thu 8:00am - 4:00pm;fri 8:00am - 4:00pm

Virtual appointments may be scheduled online. Walk-ins accepted for in-person service.

No fee to apply. Customers will be responsible for Duke Energy charges beyond the assistance provided by the crisis payment.

Open to active Duke Energy customers who:

• are responsible for their home heating costs with the bill in their or a spouse's name
• have a household income at or below 200% of the Federal Poverty Guidelines
• have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

Open to active Duke Energy customers who:

• are responsible for their home heating costs with the bill in their or a spouse's name
• have a household income at or below 200% of the Federal Poverty Guidelines
• have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

Open to active Duke Energy customers who:

• are responsible for their home heating costs with the bill in their or a spouse's name
• have a household income at or below 200% of the Federal Poverty Guidelines
• have a past due balance, a disconnection notice, or a defined hardship event such a loss of job or unplanned medical expense

Households must not be disconnected for nonpayment at the time of application.

Kenton County, Kentucky
Grant County, Kentucky
Campbell County, Kentucky
Boone County, Kentucky