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Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy

139 East Fourth Street, Cincinnati, OH 45202

All services are accessible.
Eligibility
Open to Duke Energy customers in threat of disconnection who have a qualifying medical condition.
Required documents
Other documents (Written verification from qualifying medical professional stating that termination of utility service will aggravate the medical condition of the resident. )
Hours
mon 7:00am - 4:00pm tue 7:00am - 4:00pm wed 7:00am - 4:00pm thu 7:00am - 4:00pm fri 7:00am - 4:00pm
Application process

Ohio customers may complete the Medical Certificate Request Form online. 

Kentucky customers should contact Duke Energy Customer Service by phone to request a Medical Certificate Form be faxed to their medical provider.

Fees

None

Service area
Clermont County, Ohio Boone County, Kentucky Kenton County, Kentucky Grant County, Kentucky Warren County, Ohio Hamilton County, Ohio Campbell County, Kentucky Clinton County, Ohio Brown County, Ohio Butler County, Ohio

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.

Last assured
10/03/2025
Providing organization
Duke Energy

Duke Energy supplier manages, provides, and operates regulated electric and gas operations to customers in the Southwest Ohio and Northern Kentucky.