Home

Medicaid - Long Term Care Services (FORMERLY NURSING HOME DEPARTMENT) | Cuyahoga County Job And Family Services

13815 Kinsman Rd., Cleveland, OH 44120

Individuals of any age who need long term care. Must live in Cuyahoga County and be a U.S. citizen. Financial eligibility is an income at 225% Federal Poverty Level (FPL) and assets up to $2,000 for an individual, $3,000 for a couple, those whose income is higher must create a Qualified Income Trust (QIT).
One or more of the following, as requested: Proof of age, medical proof of disability, proof of medical expenses, proof of income and assets. Applicants who are U.S. citizens and not receiving Medicare or SSI will have to show proof of citizenship. Primary documents for this purpose are a valid or expired passport, certificate of naturalization, or certificate of U.S. citizenship those who do not have one of these will need TWO documents: a certified birth certificate, hospital birth record, or religious birth record made within 3 months of birth, PLUS an identity document, which in most cases is a government issued ID such as state ID or driver's license. They may also need documentation of name change for any reason. If client cannot afford the necessary documents, or documents are unavailable, agency worker will assist the client to obtain them or find other options. Services will NOT be denied or terminated because of this requirement, as long as client makes an effort to comply.
Generally, office hours are: M-F: 9:00am-4:00pm. Agency goal is to provide approval or denial (original or reinstatement) within 45 days, but in some cases, determination may take longer (NOT including disability determination).
(216) 987-7075

Voice - voice | Information Line

https://benefits.ohio.gov
[email protected].

Clients may begin the application process, renew, and/or update their case information by calling the Eligibility Contact Center: M-F: 8:00am-1:00pm (due to high call volume, caller may be given the option to receive a call back - if they choose this option they should get a call within 1-2 business days). May also apply, renew, and/or update case information through website anytime (client must have an email address to do this). No interview is needed. Agency can look up most supporting documents through an electronic records search - the client will be sent a checklist for any missing supporting documents. Once an eligibility determination is made, a notice of action (NOA) is mailed to the applicant. Applications are available and may be dropped off at any Neighborhood Family Service Center (NFSC) M-F: 9:00am-4:00pm. Free scanning is available at the Virgil Brown Building M-F: 9:00am-4:00pm (drop box at this location is available 24 hours a day). Completed application may also be faxed (number is on the application). Free faxing is available at branches of the Cleveland, Cuyahoga, and Shaker Heights Libraries during their normal hours of business. MCP-eligible clients must select and enroll in an MCP, or will be auto enrolled randomly (plan can be changed with reason, or during open enrollment). Those with general questions about Medicaid, Medicaid Managed Care Plans, or who simply need to change their address/contact information can call the Medicaid Customer Service Hotline M-F: 7:00am-8:00pm; Sa: 8:00am-5:00pm. Starting March 28th, 2025: Clients using the online benefits portal will need to either create or sign into an OHID account. After they have created their OHID and logged into it, they will be asked to set up Multi-Factor Verification (a security feature to protect against identification theft). Those who need help navigating the set up process can phone the Contact Center M-F: 8:00am-1:00pm.

Free. Medicare will be billed first if client is eligible.

Cuyahoga County, Ohio

Description

Provides public insurance to cover medical services to those of any age who require long term care, which may include doctor visits, some prescription drugs, hospital care, home care, long-term care, medical equipment, transportation, mental health, vision, dental, substance abuse services and other services. Medicaid is the payer of last resort - Medicare will be billed first if client is eligible for it.

Data provided by

211 Cleveland

Providing organization

Cuyahoga County Job And Family Services

Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child support services, Medicaid, food assistance (SNAP), and a wide variety of social services.