Handles complaints against juveniles regarding delinquent behaviors (crimes) or unruly behaviors such as truancy, runaways, breaking curfew, and making disturbances. After complaint is made, an investigation is done to see if there is probable cause and if diversion is appropriate before a hearing is scheduled. Court action should be avoided if possible and should be seen as a last resort such as when parent, school and so forth feels they have lost complete control of the child.