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Special Reconnect Order | Columbia Gas Of Ohio

290 West Nationwide Boulevard, Columbus, OH 43215

Eligibility
Any residential customer who is served by a regulated utility company may use the Special Reconnect Order, while it is in effect, to establish, maintain, or restore service. Customers that have multiple residential accounts may only utilize the winter reconnection order to establish, maintain, or reconnect service at the property where they reside.
Required documents

Hours
Mon-Fri 7am-7pm through April 15, 2026.
Application process
Call for information.
Fees
Residential customers are required to pay no more than $175 to maintain service under the reconnection order. If the customer’s service has already been disconnected, the customer must pay the $175 and possibly a reconnection fee of no more than $36 to restore service.
Service area
Muskingum County, Ohio Perry County, Ohio Morgan County, Ohio
The Winter Reconnect Order issued each year by the Public Utility Commission of Ohio (PUCO) has a new name. It is now the Special Reconnect Order (SRO). The SRO may be used once per utility (electric and natural gas) from Oct 13, 2025 through April 15, 2026 to reconnect or to avoid disconnection of investor-owned, PUCO-regulated utilities. The SRO allows customers to pay only $175, plus up to $36 for a reconnection fee (if applicable), of what they owe. Any remaining balance is put into a payment arrangement. There are no income restrictions, and the Order may also be used to establish or transfer service. If the SRO is used for both electric and natural gas at the same time, the $175 may be split between the two.
Last assured
12/11/2025
Providing organization
Columbia Gas Of Ohio
Ohio gas utility company serving approximately 1.4 million residential, commercial and industrial customers.
Special Reconnect Order | Columbia Gas Of Ohio