Eligibility Requirements to Sign-up for PIPP Plus: - Serves Carroll, Harrison, and Tuscarawas county customers of a PUCO regulated utility that participates in the PIPP Plus program. - Due to Covid-19, household income threshold is 175% (instead of 150%) of the Federal Poverty Guideline Level. (Any change in household income must be reported to local community action agency as soon as possible). NOTE: Some income is deemed excludable such as income earned by dependent minors under 18 years old, child support paid-out, health insurance. - Households with a balance still qualify for enrollment (may be asked to bring down the balance before being able to enroll). - Service must be connected (can have a disconnection notice). - Must agree to accept any other energy assistance offered (such as home weatherization). - Any person with a fraudulent act (bad check, income not being reported and so forth) will be immediately dropped from the plan, any credits awarded from the point of fraud on will be added back to bill. Then these individuals will be ineligible to reapply for 24 months. - All persons who share a common kitchen or bath are considered members of the same household and must apply on one application. - College students who are absent from the home solely for the purpose of college attendance must be included in the application and cannot apply separately. - The plan is not available to landlords who include utilities in the rent. Eligibility Requirements to Remain on PIPP Plus After Successfully Enrolled: - Missed Gas Bill Payments: Gas customers have one billing cycle (30 days) from their anniversary date to make up any missed payments before being removed from the program. - Missed Electric Bill Payments: Electric customers may be dropped if they miss two (2) consecutive payments. - Re-verification Requirement: Every 12 months the client must provide proof that their monthly household income is at or below 175% of the Federal Poverty Level to remain a PIPP Plus customer. At that time, the client must also make up any PIPP Plus payments that have been missed over the past 12 months. - Anniversary Requirements: Every 12 months the client must provide proof that their monthly household income is at or below 175% of the Federal Poverty Level to remain a PIPP Plus customer. At that time, the client must also make up any PIPP Plus payments that have been missed over the past 12 months. The client has up to 30 days past their anniversary date (the date the client initially signed up for PIPP Plus) to make up any missed payments (or the client can be removed from PIPP Plus and their entire bill balance will become due). At that time, the client's utility may offer the client an extended payment plan to help the client avoid disconnection. Opting Out of Program: - Customers may ask to be removed from the PIPP Plus program at any time.

- Proof of income (at least most recent 3 months). - Most recent utility bills for gas and/or electric. - When first applying client will also need proof of citizenship (birth certificate, passport, voter registration card, military service record) or proof of legal resident/qualified alien (naturalization papers, INS identification card). - For reverification will not need proof of citizenship unless it is not on file with PIPP. - Other documents may be required based on the individual situation. - If claiming zero (0) income, must bring most recent IRS tax transcript. - If someone has been financially helping household within the past 90 days, must bring a signed and dated letter from that person detailing amount of money given.

By appointment only: Monday - Friday: 8:00am to Noon and 1:00pm to 4:00pm. - New applications or reverifications will not be accepted after 3:00pm in order to allow enough time to complete them.