Consumer Inquiries - Includes Power Outage Reporting, Supplier Choice | First Energy Corp
Provides customer assistance with securing and maintaining electric power, billing concerns, utility issues related to health concerns, payment arrangements and other necessary services. Provides basic consumer education regarding electricity and its use. Offers information that will help consumers make price comparisons between suppliers and provides list of suppliers. Also provides a phone number to report power outages in event of storms and other events exterior to an individual home. Every few years will come out to properties and assess if a tree needs to be trimmed due to it interfering with power lines (can also call to request service if tree branches are interfering with power lines).
Data provided by
211 Cleveland
Physical Address
76 S Main St., Akron, OH 44308
Hours
Hours for call center are M-F: 8:00am-6:00pm. Interactive Voice Response System (IVR) is available 24 hrs a day, 7 days a week. Automated phone line takes reports of outages 24 hrs a day, 7 days a week.
Application process
CUSTOMER SERVICE: Phone for service M-F: 8:00am-6:00pm. POWER OUTAGE: To report a power outage, call 24 hrs a day, 7 days a week and leave a message. The automated line is the best way to report an outage when a large event like a storm has happened. Can also text OUT on a mobile phone. Utility will track the information and provide updates to the automated line as they become available. SUPPLIER CHOICE: For supplier choice information, call M-F: 7:30am-5:00pm.
Fee
Free.
Eligibility
Serves Ashtabula, Cuyahoga, Geauga, Lake, Lorain and Medina Counties.
Service area
Union County, Ohio Sandusky County, Ohio Summit County, Ohio Trumbull County, Ohio Seneca County, Ohio Franklin County, Ohio Geauga County, Ohio Huron County, Ohio Morrow County, Ohio Delaware County, Ohio Fayette County, Ohio Crawford County, Ohio Lake County, Ohio Fulton County, Ohio Wood County, Ohio Holmes County, Ohio Columbiana County, Ohio Putnam County, Ohio Defiance County, Ohio Madison County, Ohio Cuyahoga County, Ohio Ottawa County, Ohio Clark County, Ohio Lucas County, Ohio Stark County, Ohio Mahoning County, Ohio Erie County, Ohio Wyandot County, Ohio Henry County, Ohio Lorain County, Ohio Portage County, Ohio Richland County, Ohio Wayne County, Ohio Medina County, Ohio Ashtabula County, Ohio Greene County, Ohio Knox County, Ohio Ashland County, Ohio Williams County, Ohio Marion County, Ohio
Agency info
First Energy Corp
Operates as a regulated electric power distributor for parts of Ohio, and assists customers with all services necessary for such a utility. Online bill payment is available through web site.