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Medical Information Services For Medicaid Recipients | Aetna

Eligibility

Open to Medicaid recipients age 18 and older who have Aetna as their State Medicaid Managed Care Organization (MCO).

Required documents
Proof of insurance (Medicaid card)
Hours
mon 12:00am - 11:59pm tue 12:00am - 11:59pm wed 12:00am - 11:59pm thu 12:00am - 11:59pm fri 12:00am - 11:59pm sat 12:00am - 11:59pm sun 12:00am - 11:59pm
(855) 620-3924
Voice·

voice | Nurse Advice Line

Application process

Contact the helpline by phone. Note that the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.

Fees

None

Service area
Boone County, Kentucky Grant County, Kentucky Campbell County, Kentucky Kenton County, Kentucky

Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.

Last assured
01/28/2025
Providing organization
Aetna

For-profit company contracted with the Kentucky Cabinet for Health and Family Services to provide managed health care services under the Medicaid and Medicare programs.