Special Reconnect Order | Washington-Morgan Community Action

The Special Reconnect Order has been issued by the Public Utilities Commission of Ohio (PUCO) on an annual basis. The order allows residential customers whose gas or electric service are disconnected or being threatened with disconnection the opportunity to pay a designated amount to have their service restored or maintained. may be used once during each heating season, which runs from October 13, 2025 through April 15, 2026.

Data provided by

211 Pathways

Physical Address

218 Putnam Street, Marietta, OH 45750

Hours

Mon-Fri 8:30am-5:30pm through April 15, 2026.

Application process

If you would like to take advantage of the Special Reconnect Order, call your electric or natural gas company.

Fee

Residential customers are required to pay no more than $175 to maintain service under the reconnection order. If the customer’s service has already been disconnected, the customer must pay the $175 and possibly a reconnection fee of no more than $36 to restore service. Customers requesting new natural gas or electric service, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Such customers may have the remaining balance of the security deposit added to their next month’s bill. If a customer is at or below 175 percent of the federal poverty guideline, he or she is eligible to use the Emergency Home Energy Assistance Program (E-HEAP) funds to pay the $175.

Eligibility

Any residential customer who is served by a regulated gas or electric utility company may use the Special Reconnect Order, while it is in effect, to establish, maintain, or restore service. Customers that have multiple residential accounts may only utilize the winter reconnection order to establish, maintain, or reconnect service at the property where they reside.

Service area

Washington County, Ohio
Morgan County, Ohio

Agency info

Washington-Morgan Community Action

WMCAP serves as the Community Action agency of Washington and Morgan Counties and provides services that reduce the impact of poverty.