Receives referrals from law enforcement agencies, schools, stores, and parents. After reviewing written reports and conducting interviews with parents, the department determines how to proceed with the case. Efforts are made to divert youth from the formal Court process whenever possible. These efforts include unofficial hearings, warning letters, and mediation. Recommendations are made which include referrals for drug and alcohol services, educational programs for shoplifters, essays, and other options. Other requests for misdemeanor or unruly charges are approved and result in a formal Court hearing.