Customer Resolution Unit - Cuyahoga Jfs Clients | Cuyahoga County Job And Family Services
Accepts complaints concerning agency services (OWF, Food Stamps, Medicaid, etc.) to help individuals obtain a fair resolution to their concerns.
Data provided by
211 Cleveland
Physical Address
1641 Payne Ave., Rm 520, Cleveland, OH 44114
Hours
M-F: 8:30am-4:30pm
Fax
(216) 987-8000
Voice
Application process
If the client is working with a specific caseworker, and knows how to contact them or is comfortable contacting them, they should first attempt to resolve the situation with their caseworker. If the client does not have a specific caseworker (or doesn't know how to contact them or is uncomfortable contacting them), they can call the Statewide Contact Center M-F: 8:00am-4:00pm to share their concern. If the situation is still not resolved, the client should phone the Customer Relations Office M-F: 8:30am-4:30pm to make a complaint (they should get a call back within one business day).
Fee
Free
Eligibility
Serves clients of Cuyahoga County Job and Family Services
Service area
Cuyahoga County, Ohio
Agency info
Cuyahoga County Job And Family Services
Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child support services, Medicaid, food assistance (SNAP), and a wide variety of social services.