Customer Resolution Unit - Cuyahoga Jfs Clients | Cuyahoga County Job And Family Services

1641 Payne Ave., Rm 520, Cleveland, OH 44114

Hispanic Directory.

Eligibility

Serves clients of Cuyahoga County Job and Family Services

Required documents

None (the information needed to resolve the complaint is generally available via computer)

Hours

M-F: 8:30am-4:30pm

(216) 987-7000

Voice

(216) 802-2810

Voice - voice | Customer Relations main - If still not resolved

(216) 987-8000

Fax

https://cjfs.cuyahogacounty.us

[email protected]

Application process

If the client is working with a specific caseworker, and knows how to contact them or is comfortable contacting them, they should first attempt to resolve the situation with their caseworker. If the client does not have a specific caseworker (or doesn't know how to contact them or is uncomfortable contacting them), they can call the Statewide Contact Center M-F: 8:00am-4:00pm to share their concern. If the situation is still not resolved, the client should phone the Customer Relations Office M-F: 8:30am-4:30pm to make a complaint (they should get a call back within one business day).

Fees

Free

Service area

Cuyahoga County, Ohio

Description

Accepts complaints concerning agency services (OWF, Food Stamps, Medicaid, etc.) to help individuals obtain a fair resolution to their concerns.

Data provided by

211 Cleveland

What's Here

Government Complaints/Government Ombudsman Offices Medicaid Appeals/Complaints

Providing organization

Cuyahoga County Job And Family Services

Government agency that promotes self-sufficiency and family stability by providing emergency financial assistance, employment services, child support services, Medicaid, food assistance (SNAP), and a wide variety of social services.