Consumer Inquiries - Includes Power Outage Reporting, Supplier Choice

Consumer Inquiries - Includes Power Outage Reporting, Supplier Choice | Aes Ohio

Eligibility

Ohio residential customers of Dayton Power and Light. AES provides service in portions of the following counties: Clinton, Darke, Fayette, Greene, Mercer, Miami, Montgomery, Preble, Ross, Shelby, Van Wert, and Warren.

Hours

Hours for call center are M-F: 8:00am-5:00pm, except holidays. Automated phone line takes reports of outages 24 hours a day, 7 days a week, 365 days a year.

(800) 253-5801

Voice - voice | Business Customers

(877) 468-8243

Voice - voice | Power Outage Reporting: 800-4-OUTAGE - 24/7

(800) 433-8500

Voice - voice | Residential Customer Service

https://aes-ohio.com

Application process

Phone for service. The automated line is the best way to report an outage when a large event like a storm has happened. Utility will track the information and provide updates to the automated line as they become available. Can also send a non-urgent email from the website. A response will be sent within 3 business days. Bill payment mailing address is AES Ohio, PO Box 740598, Cincinnati, OH 45274-0598.

Fees

Free.

Service area

Van Wert County, Ohio
Fayette County, Ohio
Greene County, Ohio
Warren County, Ohio
Preble County, Ohio
Clinton County, Ohio
Ross County, Ohio
Mercer County, Ohio
Shelby County, Ohio
Montgomery County, Ohio
Darke County, Ohio
Miami County, Ohio

Description

Provides a phone number to report power outages in event of storms and other events exterior to an individual home. Provides customer assistance with securing and maintaining electric power, billing concerns, payment arrangements, consumer complaints, etc. Provides basic consumer education regarding electricity and its use. Offers information that will help consumers make price comparisons between suppliers and provides list of suppliers.

Data provided by

211 Cleveland

What's Here

Electric Service Providers People Experiencing a Power Outage

Providing organization

Aes Ohio

AES Ohio is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. AES Ohio, a regulated electric utility, provides service to over 527,000 customers in West Central Ohio.