Consumer Inquiries - Includes Power Outage Reporting, Supplier Choice | Aes Ohio
Required documents
Hours
Customer Service Call Center - M-F: 8:00am-5:00pm.
(800) 433-8500
Voice·
voice | Residential Customer Service
(800) 929-8646
Voice·
voice | Ohio Electric Choice
(877) 468-8243
Voice·
voice | Power Outage Reporting: 877-4-OUTAGE
Websitehttp://aes-ohio.com
Fees
Free.
Service area
Greene County, Ohio
Ross County, Ohio
Preble County, Ohio
Shelby County, Ohio
Clinton County, Ohio
Miami County, Ohio
Fayette County, Ohio
Warren County, Ohio
Montgomery County, Ohio
Darke County, Ohio
Van Wert County, Ohio
Mercer County, Ohio
Provides a phone number to report power outages in event of storms and other events exterior to an individual home. Provides customer assistance with securing and maintaining electric power, billing concerns, payment arrangements, consumer complaints, etc. Provides basic consumer education regarding electricity and its use. Offers information that will help consumers make price comparisons between suppliers and provides list of suppliers.
Last assured
12/04/2025
Providing organization
Aes Ohio
AES Ohio is the principal subsidiary of DPL Inc. (DPL), a regional energy provider and an AES company. AES Ohio, a regulated electric utility, provides service to over 527,000 customers in West Central Ohio.