Medical Information Services For Medicaid Recipients | Unitedhealthcare

Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.

Data provided by

211 UWGC

Physical Address

Hours

mon 8:00am - 8:00pm;tue 8:00am - 8:00pm;wed 8:00am - 8:00pm;thu 8:00am - 8:00pm;fri 8:00am - 8:00pm

Voice

(800) 985-3856

voice | Nurse Advice Line-Kentucky Medicaid

Voice

(866) 293-1796

voice | Member Services-Kentucky Medicaid

Voice

(800) 895-2017

voice | Member Services-Ohio Medicaid

Voice

(800) 542-8630

voice | Nurse Advice Line-Ohio Medicaid

Application process

Contact the helpline by phone. Note that the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.

Fee

None

Eligibility

Open to Medicaid recipients age 18 and older who have UnitedHealthcare as their State Medicaid Managed Care Organization (MCO)

Service area

Ohio
Kentucky

Agency info

Unitedhealthcare

For-profit company contracted with state departments of health insurance to provide managed health care services under the Medicaid and Medicare programs.