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Medical Information Services For Medicaid Recipients | Unitedhealthcare

Eligibility

Open to Medicaid recipients age 18 and older who have UnitedHealthcare as their State Medicaid Managed Care Organization (MCO)

Required documents
Requested as needed. Contact for information.
Hours
mon 7:00am - 7:00pm tue 7:00am - 7:00pm wed 7:00am - 7:00pm thu 7:00am - 7:00pm fri 7:00am - 7:00pm
(800) 985-3856
Voice·

voice | Nurse Advice Line-Kentucky Medicaid

(800) 542-8630
Voice·

voice | Nurse Advice Line-Ohio Medicaid

Application process

Contact the helpline by phone. Note that the helpline is not meant to replace a primary care provider or 9-1-1. For life-threatening conditions and emergencies, call 9-1-1.

Fees

None

Service area
Boone County, Kentucky Clermont County, Ohio Brown County, Ohio Grant County, Kentucky Hamilton County, Ohio Clinton County, Ohio Adams County, Ohio Butler County, Ohio Campbell County, Kentucky Warren County, Ohio Kenton County, Kentucky

Offers free 24/7 phone access to a registered nurse who can provide health information and advice. Nurses can assist with health-related questions, understanding prescriptions, suggestions for at-home care for minor injuries and illnesses, and recommendations of when and where to go to seek medical care.

Last assured
01/29/2025
Providing organization
Unitedhealthcare

For-profit company contracted with state departments of health insurance to provide managed health care services under the Medicaid and Medicare programs.