3955 Euclid Ave., Jane Edna Hunter Bldg., Cleveland, OH 44115

Generally office hours are: M-F: 9:00am-4:00pm. Agency goal is to provide approval or denial (original or reinstatement) within 45 days, but in some cases, determination may take longer. Website application available 24 hours a day, 7 days a week.

Clients may begin the application process, renew, and/or update their case information by calling the Eligibility Contact Center: M-F: 8:00am-1:00pm (due to high call volume, caller may be given the option to receive a call back - if they choose this option they should get a call within 1-2 business days). May also apply, renew, and/or update case information through website anytime (client must have an email address to do this). No interview is needed. Agency can look up most supporting documents through an electronic records search - the client will be sent a checklist for any missing supporting documents. Once an eligibility determination is made, a notice of action (NOA) is mailed to the applicant. Applications are available and may be dropped off at any Neighborhood Family Service Center (NFSC) M-F: 9:00am-4:00pm. Free scanning is available at the Virgil Brown Building M-F: 9:00am-4:00pm (drop box at this location is available 24 hours a day). Completed application may also be faxed (number is on the application). Free faxing is available at branches of the Cleveland, Cuyahoga, and Shaker Heights Libraries during their normal hours of business. MCP-eligible clients must select and enroll in an MCP, or will be auto enrolled randomly (plan can be changed with reason, or during open enrollment). Those with general questions about Medicaid, Medicaid Managed Care Plans, or who simply need to change their address/contact information can call the Medicaid Customer Service Hotline M-F: 7:00am-8:00pm; Sa: 8:00am-5:00pm. Starting March 28th, 2025: Clients using the online benefits portal will need to either create or sign into an OHID account. After they have created their OHID and logged into it, they will be asked to set up Multi-Factor Verification (a security feature to protect against identification theft). Those who need help navigating the set up process can phone the Contact Center M-F: 8:00am-1:00pm.

No fee to apply. Once receiving coverage, individual MCPs may charge co-payments for some services.

Adults age 19-64 who are not currently receiving Medicare. Must live in Cuyahoga County and be a U.S. citizen, legal resident for five years, or legally residing non citizen with refugee or parolee immigration status. Financial eligibility is set at 138% FPL and is based solely on the taxable income of applicant and their dependents, not household income. For example, since employment, alimony and unemployment compensation are taxable they would be included as income, but child support, Supplemental Security Income (SSI), and workers' compensation are not taxable so they are not included. Individuals who are eligible for at least $1 of SSI are automatically eligible for Medicaid.

Cuyahoga County, Ohio