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Federal Student Aid Ombudsman Group | United States Department Of Education

Accepts and assists with resolving complaints of issues, suspicious activity, or scams related to federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs.

Categories

Government Complaints/Government Ombudsman Offices

Data provided by

211 UWGC

Physical Address

400 Maryland Avenue Southwest, Department Of Education Building, Washington, DC 20202

Hours

Complaints may be submitted online 24 hours a day, 7 days a week. Complaints may be submitted by phone at the following times: Monday, 8:00am - 9:00pm Tuesday and Wednesday, 8:00am - 6:00pm Thursday and Friday, 8:00am - 6:00pm

Website

https://www.ed.gov

Application process

Complaints may be submitted by mail, phone, or online. Mail: PO Box 1854 Monticello, KY 42633 Phone: 1-800-433-3243 Online: https://studentaid.gov/feedback-center

Eligibility

The Ombudsman Group does not accept complaints about private student loans or when the Department of Education has already begun formal or legal investigations.

Service area

Ohio Clermont County, Ohio Kentucky

Agency info

United States Department Of Education

Federal department of education responsible for establishing policies on and distributing federal financial aid. Also responsible for collecting data on schools and disseminating research.