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Percentage Of Income Payment Plan (PIPP PLUS/PIPP) | Ohio Department Of Job And Family Services

30 E Broad St., 32nd Flr., Columbus, OH 43215

Required documents

Hours
M-F 8:00am-5:00pm
(800) 282-0880
Voice·

voice | Program info/check status of application

Fees
Free to enroll. Once on the plan, households that use both gas and electricity to heat home pay 5% of gross monthly income to gas company and 5% to electric company. People with all-electric homes pay 10% of their gross monthly income to electric company. Customers with ZERO income are required to make a $10 minimum payment; however, for electric, the $10 payment may be waived for up to 180 days.
Service area
Ohio
Provides an income-based payment program for eligible gas and electric customers to maintain service. Customers who pay their monthly PIPP Plus payment on time (payment received before next bill is issued) and in full will receive two credits: one forgiving the rest of that monthly bill (incentive credit) and the second forgiving 1/24th of any balance they owed prior to enrolling in PIPP (arrearage credit). If the client makes full, on-time payments for 24 straight months, all of the arrearages will be eliminated. MISSED PAYMENTS: Gas customers have one billing cycle (30 days) from their anniversary date to make up any missed payments before being removed from the program. Electric customers may be dropped if they miss two consecutive payments. Any missed (or late) payments will result in the loss of that month's credits (No fees are assessed for late payments). NOTE: The entire bill balance will become due if dropped from the program. To be re-enrolled the client must make up all missed payments that are owed from the point of removal from PIPP Plus. In addition, must pay the bills for the current monthly service for those months not enrolled in PIPP Plus. Being dropped from the PIPP Plus program is independent of any action the utility company takes to disconnect service. Customers may ask to be removed from the PIPP Plus program at any time.
Last assured
04/08/2026
Providing organization
Ohio Department Of Job And Family Services
Develops and oversees programs and services designated to help Ohioans be healthy and safe while gaining and maintaining employment and independence. Programs include adoption, child care, child support, Disability Assistance, Food Stamps, foster care, labor exchange, Medicaid, Ohio Works First, Prevention, Retention and Contingency (PRC), protective services, Unemployment Compensation, veterans' services, women's services and workforce development. Formed by the merger of the Dept. of Human Services and the Bureau of Employment Services. Details on some programs are covered in County-level Job and Family Service agencies in this database.