Financial Lender Complaints | Consumer Financial Protection Bureau
1700 G Street Northwest, Washington, DC 20552
Not Applicable.
Eligibility
There are no restrictions for this service.
Required documents
Complaint form.
Hours
- Helpline available Monday through Friday from 9:00am to 6:00pm. Closed on federal holidays.
- Website available 24 hours a day, 7 days a week.
(855) 729-2372
Voice·
voice | 1-855-729-CFPB
(855) 411-2372
Voice·
voice | 1-855-411-CFPB
Email[email protected]
Languages
Utilizes language interpretation services for phone calls.
Application process
Clients should first attempt to resolve the issue with the major national banks and lending institutions (not state chartered), or credit card companies. Call the Consumer Helpline or visit the website for more information or to file a complaint.
Fees
No fee.
Service area
United States
Regulates and enforces fair lending practices with regards to major national banks and lending institutions (not state chartered), and credit card companies. Accepts, and where warranted, acts to resolve consumer complaints regarding mortgage loans, car loans, student loans, pay day loans, other consumer loans, and bank account issues.
Last assured
03/23/2026
Providing organization
Consumer Financial Protection Bureau
An independent federal agency that holds primary responsibility for regulating consumer protection with regard to financial products and services in the United States. Regulates and enforces fair lending practices with regards to banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors, and other financial companies. Provides online information regarding money management.