696-Kids / 24-Hour Kids Hotline | Cuyahoga County Department Of Children And Family Services

Maintains a hotline on which licensed social workers receive reports of the abuse or neglect of children. Basic information is obtained, the need for immediate intervention is assessed, and an investigation process is begun on the case. Investigators assess the level of risk facing the child, and refer children and their families to those who can provide services which will reduce the risk. Removes children who are at serious risk of harm and cannot remain at home. After investigation, those who need continuing services will be transferred to the Direct Services Dept. which will assign a social worker to the case and work to help family resolve the issues behind the abuse or neglect. There is also an Independent Living Program for youth in the custody of CCCFS who are becoming emancipated or who are leaving long-term foster/institutional care. Unit can also provide approval of health care services for youth in custody who have been placed out of the county. Agency also maintains a unit to take complaints about its services. In addition, the hotline receives calls from parents or caregivers who are experiencing difficulties and/or beginning to lose control with a child, and who need someone to talk to. These callers can also be referred to appropriate counseling services.

01/12/2026