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Credit Reporting Agency Complaints | Consumer Financial Protection Bureau

1700 G Street Northwest, Washington, DC 20552

Not Applicable.

Eligibility

There are no restrictions for this service.

Required documents

Complaint form.

Hours

- Helpline available Monday through Friday from 8:00am to 8:00pm. - Website available 24 hours a day, 7 days a week.

Languages

- Utilizes language interpretation services for phone calls. - Website available in Spanish, Arabic, Chinese, Haitian Creole, Korean, Russian, Tagalog, and Vietnamese.

Application process

Clients should first attempt to resolve the issue with the credit reporting company. Call the Consumer Helpline or visit the website for more information or to file a complaint.

Fees

No fee.

Service area

United States

Description

Operates as a program that accepts and, where possible, attempts to resolve complaints regarding inaccurate or obsolete credit reports or ratings, illegal divulgence of credit information, unethical or improper conduct of personnel, or other inappropriate business practices of credit reporting companies.

Data provided by

211 Summit

Providing organization

Consumer Financial Protection Bureau

An independent federal agency that holds primary responsibility for regulating consumer protection with regard to financial products and services in the United States. Regulates and enforces fair lending practices with regards to banks, credit unions, securities firms, payday lenders, mortgage-servicing operations, foreclosure relief services, debt collectors, and other financial companies. Provides online information regarding money management.