Provides information about and accepts questions or concerns regarding foster care, child protection, kinship care, adoption, and adult protective services. Also provides information on and responds to questions or concerns about the licensing of foster homes that have been recommended by public and private agencies, private child placement agencies and private non-custodial agencies that operate foster care/adoption programs or residential facilities, or public agencies that operate residential facilities. In some cases, a specialist may refer the client to a contact that handles specific issues concerning services in a specific county.

Deparment of Youth Services provides a Tip Line for sharing tips or concerns related to the safety of youth residing in any DYS facility. The Tip Line is a direct line to the Central Office to report any safety issues, including any matters related to sexual misconduct. You can call the Tip Line from anywhere to report any concerns

Accepts, receives and processes complaints against health care providers, (BOSC) Bureau of Survey and Certification Complaint Unit, Complaints are filed on a variety of issues, such as resident's rights, quality of care, quality of life, staffing, abuse, dietary, and environmental concerns