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Utilizes a wide variety of informational materials and techniques to increase the public's awareness of their rights and responsibilities as consumers of goods and services.

Works to increase the public's awareness of scams that target consumers by offering a Scam Tracker website.

Provides consumer advice, consumer education, speakers, assistance with disputes with stores or other businesses.

Offers money management education in group settings. Classes include: basic money management, credit, savings, planning for the future. Locations vary. Call for more information.

The agency represents residential consumers of investor-owned natural gas, electric, telephone and water utility companies before state and federal agencies, the Ohio legislature and the courts. Educates consumers and provides information about utility services, consumer protections and resources.

Provides speakers for interested groups on issues related to natural gas, electric, telephone, and water utility services. Topics may include an overview of Ohio Consumers' Counsel and its services, consumer protection, energy efficiency, weatherization and telephone issues. Representatives also provide information at shows and fairs.

Provides support services, advocacy and education for utility customers and monitors utility companies 'compliance with legislative regulatory standards. Helps to resolve complaints from individuals regarding services provided

Provides group tours for teachers, students, bankers, business/professional associations, and community organizations. Also has a speaker's bureau available to talk to adult groups of 20 or more.

Provides sessions for food stamp recipients and low income individuals/families on acquiring knowledge, skills, attitudes and behavior change necessary to maximize food dollars and achieve nutritionally sound diets.

Enforces the Ohio Consumer Sales Practices Act and the Ohio Homebuyers’ Protection Act. Investigates complaints related to consumer protection laws and mediates disputes when warranted. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. Areas of inquiry include retail purchases, for-profit tax preparers, Internet auctions, pyramid schemes, advertising, business opportunities, home improvements, consumer credit, health spas, mail order businesses, new car parts, automobile repairs repairs, tax preparation companies, etc. Will investigate (and if warranted, prosecute) for-profit mortgage foreclosure counseling companies. Can take complaints on mortgage servicers concerning escrow issues and problems dealing with the application of payments. Cannot address complaints against mortage services concerning modifications or foreclosure issues. Cannot take complaints against banks. Does not provide legal advice or representation as a private attorney. Cannot handle consumer issues regarding the purchase of used cars, public utilities, doctors, lawyers, insurance, real estate, financial investments, and state agencies. Offers consumer tips, printed information, and presentations about consumer issues. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Provides consumer education on a variety of market place topics such as, but not limited to, identity theft, common scheme and scams, BBB services and scams against senior.

Provides information on federal agencies, programs, benefits, and services as well as consumer information. Covers topics such as government grant funding, federal jobs, passports and visas, Social security, birth certificates, Medicare and Medicaid, taxes, veterans benefits, identity theft, employment issues, places to authenticate documents, federal, state, local, and tribal governments resources, health, education and nutrition.

Provides information about utility consumer assistance programs, energy efficiency, energy choice and aggregation, and answers general questions about investor-owned residential utility service.

Care Consultation is a free personalized service helping families address issues that arise from Alzheimer's disease or other related dementias that can be requested by care partners/caregivers, persons living with dementia or community professionals. An individual action plan is created that can contain disease education, a safety plan, stress reduction, and any referrals to community resources needed.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Offers workshop for employers, churches and community organizations to educate about many poisons unknowingly consumed every day.

Provides information and referral services to people with Cystic Fibrosis and their families by connecting them with programs that help pay for the cost of treatments, co-pays, co-insurance, deductibles, and other living expenses. Helps clients compare available insurance plans so that they can make an informed decision when choosing a plan that maximizes coverage and reimbursement. Helps clients investigate adverse network, drug, and therapy coverage decisions, and provides guidance on appeals process. Helps connect clients with legal experts to navigate the Social Security application process and apply for Supplemental Security Income and Social Security Disability Insurance benefits. Direct assistance with unemployment applications is not provided. Callers will receive assistance with general unemployment questions and will be referred to employment and work accommodations experts and the callers' local unemployment office.

Provides information, answers questions, and investigates complaints regarding different types of insurance including homeowner's, health, managed care, life, Medicare supplement plans, annuity contracts, and automobile, as well as insurance agents. Offers educational materials that provide information about different types of insurance (auto, health, homeowners, etc.).

Enforces the Ohio Consumer Sales Practices Act and the Ohio Homebuyers’ Protection Act. Investigates complaints related to consumer protection laws and mediates disputes when warranted. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. Areas of inquiry include retail purchases, for-profit tax preparers, Internet auctions, pyramid schemes, advertising, business opportunities, home improvements, consumer credit, health spas, mail order businesses, new car parts, automobile repairs repairs, tax preparation companies, etc. Will investigate (and if warranted, prosecute) for-profit mortgage foreclosure counseling companies. Can take complaints on mortgage servicers concerning escrow issues and problems dealing with the application of payments. Cannot address complaints against mortage services concerning modifications or foreclosure issues. Cannot take complaints against banks. Does not provide legal advice or representation as a private attorney. Cannot handle consumer issues regarding the purchase of used cars, public utilities, doctors, lawyers, insurance, real estate, financial investments, and state agencies. Offers consumer tips, printed information, and presentations about consumer issues. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Family and Consumer Science - Clearinghouse for research from Ohio State University and USDA. Provides programs and literature, plus answers to questions related to family strengths, nutrition and food safety, and resource management.

Provides enrollee information on buying, investing, and wealth building. Also covers financing a major purchase, credit/budgeting, wills, trusts, and estates.

Provides companies' business reviews, requests reports on charities, lists of accredited businesses in specific industries, assistance with complaints with businesses and order brochures on a variety of markeplace issues.

BBB maintains Business Profiles for businesses and nonprofit across North America. BBB takes complaints and customer reviews for BBB Accredited Businesses and non-Accredited Businesses. Complaints deal with consumer issues regarding products or services and customer reviews pertain to an interaction or transaction with organizations. BBB asks all businesses to respond to complaints and reviews, and to address any issue(s) stated.

Provides financial education to agencies, organizations, individuals, and families. Offers programs in basic budgeting; credit and debt management; consumer issues and general money management. Call for more information. Neighborhood Lifelines: Foreclosure Prevention presentations are available to existing organizations/churches/neighborhood groups to provide basic information to help them help reach out to others in the community.

Family and Consumer Science - Clearinghouse for research from Ohio State University and USDA. Provides programs and literature, plus answers to questions related to family strengths, nutrition and food safety, and resource management.