Answers questions, handles complaints and provides information about natural gas, electric, landline telephone, and water utility services, household goods movers, commercial motor carriers and railroad crossing safety.. Offers information to help consumers understand current utility issues, choose a supplier, enroll in utility assistance programs, and reduce energy costs. Also provides mediation and potential reconnection assistance when disconnection is threatened or occurs.

Answers questions, explains consumer programs (including but not limited to HEAP & PIPP), offers safety information, "Call Before You Dig" program, conservation tips, maps of service areas, and other services related to consumer electric and gas usage.