CHOICE program assists customers who may be able to save on the cost of gas by switching to another supplier. Columbia Gas provides the service, regardless of the supplier. Our voluntary CHOICE® program offers you the option to purchase the natural gas you use from a certified supplier instead of Columbia Gas. If you choose to purchase your gas from a different supplier, we will continue to deliver the same reliable service to your home or business, read your meter, perform safety checks and respond to emergencies. The prices charged by suppliers are set by a competitive market, meaning there is no guarantee that you’ll save money, but they may offer pricing and special incentives.

The Winter Reconnect Order issued each year by the Public Utility Commission of Ohio (PUCO) has a new name. It is now the Special Reconnect Order (SRO). The SRO may be used once per utility (electric and natural gas) from Oct 13, 2025 through April 15, 2026 to reconnect or to avoid disconnection of investor-owned, PUCO-regulated utilities. The SRO allows customers to pay only $175, plus up to $36 for a reconnection fee (if applicable), of what they owe. Any remaining balance is put into a payment arrangement. There are no income restrictions, and the Order may also be used to establish or transfer service. If the SRO is used for both electric and natural gas at the same time, the $175 may be split between the two.

Funds are available to assist with Columbia Gas bills only if the client is in termination or disconnection..

Offers financial assistance to clients for heating assistance as funding is available.

Emergency electric bill assistance is available to avoid a shutoff.

Offers a levelized payment plan under which the utility predicts what future bills will be for a customer based on the prior year's bills and anticipated changes going forward. Budget billing plans are intended to level out swings in utility bills due to seasonal changes in customer consumption and do not affect overall utility charges.

Agape Financial Aid Program offers assistance in a crisis situation to families, on a case by case basis, where a small amount of help can alleviate the immediate need. Electric service payment assistance is offered.

The Winter Reconnect Order issued each year by the Public Utility Commission of Ohio (PUCO) has a new name. It is now the Special Reconnect Order (SRO). The SRO may be used once per utility (electric and natural gas) from Oct 17 through April 14 to reconnect or to avoid disconnection of investor-owned, PUCO-regulated utilities. The SRO allows customers to pay only $175, plus up to $36 for a reconnection fee (if applicable), of what they owe. Any remaining balance is put into a payment arrangement. There are no income restrictions, and the Order may also be used to establish or transfer service. If the SRO is used for both electric and natural gas at the same time, the $175 may be split between the two.

Provides assistance with water, gas, and electric utilities, and provides summer and winter crisis programs for heating and cooling bills.

Provides up to $400 towards heating bill once a year during seasonal dates.

Provides eligible customers with a utility assistance grant applied directly to their AEP Ohio bill. This grant helps limited-income customers maintain or restore their basic electric service.

Includes Winter Crisis Program to prevent utility shutoffs, reconnect service, or replenish fuel supplies. Percentage of Income Payment Plan (PIPP) Plus to establish regular monthly utility payments for regulated utilities customers; and once-per-year Home Energy Assistance Program (HEAP) credits.

Provides services for short-term emergency shelter assistance (motel vouchers), utility assistance (gas, electric, water), food pantry referral, job resources, housing assistance (rent), transportation expense assistance (new job before first paycheck only- within Wood County) and other temporary financial assistance.

PIPP Plus is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the household income. Eligible customers are required to pay a percentage of their monthly household income (before taxes). Consumers are responsible for any unpaid portions or "arrearages" on their bill once they end participation or become ineligible for PIPP Plus. Families are provided assistance with questions, enrolling and re-certifying for PIPP Plus.

The Percentage of Income Payment Plan (PIPP) to help them manage their electric, gas bill and maintain services. Through PIPP, customers are placed on a payment plan with their utility company according to their household income.

Offers a maximum of $300 assistance (per year) in rent, utility bill (electric or gas), and prescriptions. Assistance is on a case-by-case basis and based on availability of funding.

Provides food, gas vouchers, as well as financial aid for evictions and utility shut-offs.

The program is for working poor households with minor children. Client may be eligible if unemployed, disabled or a domestic violence situation exists (must have minor child).

Offers a 10% water rate discount to income eligible and senior citizens receiving water from the City of Ravenna.

Provides access to high-quality, affordable refurbished computers and first-class uncapped, unlimited, high-speed internet service to help low-income individuals and families break the cycle of poverty. The program is a partnership between PCs for People, Mobile Beacon, and the public library.

This program is designed to help people age 60 or better, with low income living in Clark county meet one time expenses such as a utility shut off notice or an unanticipated critical expense. Staff also assist with accessing HEAP, and other similar programs. In-home assistance is available for those without means to come into the office.

Program provides financial assistance for people who are unable to pay their utility bills.

The HEAP Winter Crisis Program helps income eligible Ohioans that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. The program runs from November 1 until March 31. Ohio households, serviced by a Public Utilities Commission of Ohio-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan in order to receive emergency benefits.

Provides financial assistance to help underinsured or unemployed breast cancer patients and their families endure the high costs of breast cancer treatment. Types of funding may include: - Rental or mortgage assistance. - Utilities such as gas, electric, water, and/or phone.