Accepts, receives and processes complaints against health care providers, (BOSC) Bureau of Survey and Certification Complaint Unit, Complaints are filed on a variety of issues, such as resident's rights, quality of care, quality of life, staffing, abuse, dietary, and environmental concerns

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.

Offers adults with disabilities a goal oriented program of developmental and therapeutic services to initiate, maintain, increase, or maximize their independent functioning.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions, and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

Offers adults with disabilities a goal oriented program of developmental and therapeutic services to initiate, maintain, increase, or maximize their independent functioning.