Enforces and takes complaints concerning Ohio's Lemon Law. The Lemon Law requires auto manufacturers to repair or replace a new motor vehicle that has a problem or problems, covered by the warranty, that substantially impair the use, value or safety of the vehicle. The lemon law covers problems that occur within the first year of purchase or the first 18,000 miles of the vehicle, whichever comes first. The law requires manufacturers to notify buyers of their right to compensation if a vehicle is defective and establishes a consumer’s right to be refunded if the vehicle is not repaired or replaced within a reasonable period. Consumers may also look for information about complaints a company may have recieved through the Attorney General's Office as well as information as to how the dispute was resolved. May also search for lawsuits the office has filed against individuals and businesses that violate the state’s consumer laws.

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Assists in resolving complaints against registered cemeteries through mediation and conciliation.

Provides information, referrals, and linkage to community services. Monitors residential and day programs, handles complaint resolution, and acts for advocacy and protection of client rights. This office also monitors the Board's compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Assists consumers in cases where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the consumer. Provides information and referral for all services. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights. This office also monitors Board compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Environmental Public Health Programs • Food Safety • Public Swimming Pools • School Environment • Body Art • Rabies Control • Smoke Free Workplace • Private Water Systems • Sewage Treatment Systems • Manufactured Home Parks • Nuisance Complaints • Emergency Preparedness • Mold • Food License Information Call for any details on above listed programs.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Investigates and works to resolve complaints about long-term care in nursing homes, adult care homes, and community-based services.

Provides licensing and inspections for businesses offering tattoo, body piercing, microblading or a combination of these services for permanent facilities or temporary events.

The Fairfield County Department of Health Public will follow up on reports of businesses or other organizations that may be violating an order issued by the local public health department or other officials and are endangering the public and/or their own employees.

Provides safety information and handles complaints about cosmetics products.

Unresolved problems with businesses and others are selected for Turn to 2 investigation. Response to written requests is within 5 to10 days. Send: name, address, telephone number, or where you can be reached day or night, description of complaint, and copies of both sides of cancelled checks.

Provides investigation of all types of consumer scams, along with one on one assistance to support residents who lose money or info to scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

BBB maintains Business Profiles for businesses and nonprofit across North America. BBB takes complaints and customer reviews for BBB Accredited Businesses and non-Accredited Businesses. Complaints deal with consumer issues regarding products or services and customer reviews pertain to an interaction or transaction with organizations. BBB asks all businesses to respond to complaints and reviews, and to address any issue(s) stated.

Provides comprehensive reports (including evaluation and accreditation) of charities. Maintains lists of BBB Accredited Charities by industry. Hears complaints dealing with consumer issues with a business and/or their products or services. Handles complaints against doctors or attorneys only in relation to billing issues. Provides recorded and printed information about consumer topics. Offers accreditation for businesses. Assists with concerns about charity donations.

Licenses tattoo and body piercing establishments for compliance with health and safety requirements.

Accepts complaints on telemarketing issues such as: junk faxes, Do-Not-Call violations, pre-recorded telephone messages, automatic telephone dialing systems, and unsolicited commercial e-mail messages to cell phones, pagers, and other wireless telecommunications devices. Under certain circumstances, the agency may pursue legal action on these cases. Also accepts general complaints from consumers on certain aspects of long distance telephone billing disputes including: land line, wireless, and internet service. Under certain circumstances, agency may provide mediation between consumer and service provider, but will not pursue legal action. Otherwise, will direct caller to the proper agency.

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

Receives and acts on complaints regarding people labeled mentally ill or MR/DD concerning institutional or community practices/conditions; assures that detained institutionalized and discharged persons are informed of their rights; provides case advocacy and legal representation; monitors policies/procedures and all major incidents reported to Departments of Mental Health and MR/DD.

Provides information about defects and recalls concerning motor vehicles, motorcycles, scooters, RVs, trailers, child safety devices (seats), and other motor vehicle parts and equipment and accepts and investigates complaints concerning them. Develops safety standards to ensure motor vehicle and traffic safety.

Listens and independently investigates concerns from families and youth directly impacted by Ohio's children services system. As an independent investigator, an Ombudsman does not provide legal advice or operate as an adversarial agent working on behalf of any one party to a reported conflict. In some cases, a specialist may refer the client to a contact that handles specific issues concerning services in a specific county.

Offers a tip line for reporting concerns related to safety of incarcerated youth including sexual misconduct.

Provides assistance to clients where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the client. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights.