Accepts and, where possible, attempts to resolve complaints regarding the safety of any of a wide variety of consumer products.

Advocates for long-term care consumers, including residents of nursing homes, assisted living facilities, group homes, as well as clients receiving in-home or community-based care services. Services include: complaint investigation regarding client rights violations, poor care and services, etc.; advocacy services; and general information and education.

Investigates complaints and advocates for residents of long term care facilities. Assists nursing home and group home residents with asserting their rights and with problems concerning Medicare, Medicaid, and social security. Handles complaints of long term care services provided in home and community settings. Promotes volunteer visitation and advocacy services.

Accepts and, where possible, attempts to resolve complaints regarding debt collection practices, misrepresentation, fraud, impersonation of government or law enforcement officials, unethical or improper conduct of personnel, or other inappropriate business practices of collection agencies or repossessors. Offers information about The Fair Debt Collection Practices Act. Violators of acceptable collection behaviors may be liable to consumer for $1000-$1500 compensation fees.

Assists consumers in cases where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the consumer. Provides information and referral for all services. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights. This office also monitors Board compliance with legal regulations, oversees its accreditation, and evaluates its services in terms of goals and outcomes.

Provides licensing and inspections for businesses offering tattoo, body piercing, microblading or a combination of these services for permanent facilities or temporary events.

Accepts reports of suspected safety defects in vehicles, tires, vehicle equipment, and child safety seats.

Accepts consumer complaint services, a process by which individuals may file a complaint against realtors who are licensed by the state of Ohio, getting help resolving an issue with a financial institution, getting help resolving a issue with a cemetery, a cable television provider or reporting suspect investment fraud

Provides information about defects and recalls concerning motor vehicles, motorcycles, scooters, RVs, trailers, child safety devices (seats), and other motor vehicle parts and equipment and accepts and investigates complaints concerning them. Develops safety standards to ensure motor vehicle and traffic safety.

Accepts, receives and processes complaints against health care providers, (BOSC) Bureau of Survey and Certification Complaint Unit, Complaints are filed on a variety of issues, such as resident's rights, quality of care, quality of life, staffing, abuse, dietary, and environmental concerns

Licenses tattoo and body piercing establishments for compliance with health and safety requirements.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.

Provides phoneline to hear and investigate complaints and concerns about licensed child care providers in Ohio.

Advocates for people receiving nursing home care, assisted living care and home care services. Investigates and attempts to resolve all types of complaints about care and services. In some cases, may mediate disputes between patients and their health care service provider. Provides information on long-term care options, laws, and regulations.

Provides companies' business reviews, requests reports on charities, lists of accredited businesses in specific industries, assistance with complaints with businesses and order brochures on a variety of markeplace issues.

Investigates complaints from Montgomery County citizens about all government agencies. Provides information about government services, schools, and social services. Offers information, advice and referral services for all levels of government.

Licenses and inspects body art establishments. Body art services include: tattooing, permanent cosmetics, and body piercing.

Accepts complaints concerning on-site and in home child care providers as well as preschool programs. In many cases, will help the client determine which agency licences/accredits the provider and then guide them through the complaints process for that particular agency.

Provides safety information and answers questions about food, nutrition, dietary supplements, food labeling, cosmetics, pet food, food additives, food biotechnology, blood products, vaccines, tobacco products and medical devices. Handles complaints concerning food (except food items inspected by the USDA including meat, poultry and egg products), food labeling, cosmetics, dietary supplements and medical devices that are under FDA regulation.

Maintains lists of businesses and charities and provides Business Profiles about them. Accepts reports of unfair business practices and handles complaints dealing with consumer dissatisfaction with businesses and/or their products or services. Provides printed information about consumer topics. Offers accreditation for businesses.

Confidential advocacy, education, and information for consumers of long-term care services, including: * Complaint investigation * Consumer advocacy * Long-term care selection assistance * Transition coordination

Provides grade ratings on businesses, customer reviews, and dispute resolution. Accepts reports of unfair business practices and handles buyer/seller disputes concerning a company's products and services. Trade Specialists will investigate the consumer's issue and attempt to reach out to the company in question in order to reach a fair resolution. Does not provide legal enforcement or prosecute - but will share information with the Ohio Attorney General and other law enforcement agencies where warranted. Handles customer concerns with businesses in the following categories (but service not limited to these categories): Home improvement/repair, non-government owned utility companies, insurance companies, mortgage companies, banking, charities, check cashing, child care, realtors, restaurants (but doesn't handle food safety issues), and for-profit tax preparers. For medical facilities or services, will only help to resolve issues related to billing or customer service; does not take complaints concerning allegations of malpractice or medical competency.

Provides assistance to clients where an immediate change in residential setting is needed, where it is necessary to deal with law enforcement, or where there is alleged abuse or neglect of the client. Monitors residential and day programs, does complaint resolution, and acts for advocacy and protection of client rights.

Coordinates with a variety of agencies to provide investigation of all types of consumer scams that Cuyahoga County residents encounter. Topics may include improper debt collection, landlord/tenant issues, identity theft, home repair programs, finance company, auto purchase, cable TV, cell phone service, Internet service provider, mortgage company, realtor, telephone solicitation, and other complaints related to specific business interactions. Can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.