Provides investigation of all types of consumer scams. Will attempt dispute resolution, including mediation with the parties (consumer and business), including debt collection abuses, home repair companies auto sales and car repairs, store pricing, appliance warranty issues, and other complaints related to specific business interactions with consumers. The agency can/will refer a complaint or a violation to the county prosecutor, Ohio attorney general, Federal Trade Commission, Consumer Financial Protection Bureau, or other appropriate agencies with jurisdiction over the complaint. May also enforce violations through civil actions.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes and adult care facilities, and consumers of home care services. Ombudsman volunteers are present in nursing homes to speak with residents, observe conditions and resolve simple complaints. The Ombudsman Program provides information on long-term care options, laws, and regulations.

Receives complaints against health care providers,nursing homes and other health care facilities for processing and investigation. The Bureau of Survey and Certification -Complaint Unit, is the centralized contact point and a coordinated information source for allegations of non-compliance with state and/or federal rules and regulations. Strives to ensure that Ohioans residing in or utilizing regulated health care entities in Ohio are provided a safe environment and high quality of care.

Investigates and responds to consumer complaints as well as allegations of abuse/neglect of residents in state licensed hospitals, nursing homes, dialysis centers, assisted living and rehabilitation facilities, hospice agencies, home health agencies, licensed and unlicensed group homes.

The Ohio Department of Health (ODH), Bureau of Long Term Care, Complaint Unit receives and manages home health care complaints.

Investigates and attempts to resolve all types of complaints about care provided to residents in licensed nursing homes, residential care facilities, adult care homes, long-term acute care hospitals and consumers of home care services. The Ombudsman Program provides information on long-term care laws, regulations, and rights.