The office investigates and resolves concerns and complaints submitted by or on behalf of children and families involved with public children services agencies, Title IV-E agencies, or private provider agencies.

Accepts and investigates long term care and MyCare Ohio complaints for Ohioians covered by both Medicare and Medicaid through this program. Services include: - Provides Ombudsman Core Services (information, advocacy and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provides information regarding rights and benefits to members, families and providers within the MyCare Ohio service delivery system. - Investigates and resolves complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assists and represents MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.

Provides assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by state agencies or officials in the executive branch of government. Addresses complaints within the governor, governor's cabinet and staff, state agencies, departments, boards, commissions, and any individual appointed, employed, or controlled under the authority of the governor.

Contact the Mayor's office with concerns or questions pertaining to the City of Lancaster.

Listens and independently investigates concerns from families and youth directly impacted by Ohio's children services system. As an independent investigator, an Ombudsman does not provide legal advice or operate as an adversarial agent working on behalf of any one party to a reported conflict. In some cases, a specialist may refer the client to a contact that handles specific issues concerning services in a specific county.

Accepts reports of waste, fraud, theft, and other incidents of misusing public funds or suspected breaches of ethics involving elected officials or employees in eligible government agencies. Investigates and reports findings to entities who have authority to act on information reported by this agency. Issues reports and may recommend changes in county rules if investigations uncover problems system-wide. This is not a law enforcement agency.

Provides a means by which individuals may request a state hearing. A state hearing is a meeting with the client, someone from the local agency, and a hearing officer from the Ohio Department of Job and Family Services (ODJFS). The person from the local agency will explain the action it has taken or wants to take on the case. Then the client will have a chance to tell why they think it is wrong. The hearing officer will listen to both sides of the argument, and may ask questions to help bring out all the facts. The hearing officer will review the facts presented at the hearing, and recommend a decision based on whether or not the rules were correctly followed in the case.

Assist with nvestigation complaints from Montgomery County citizens about all government agencies. Provides information about government services, schools, and social services. Offers information, advice and referral services for all levels of government.

Provides assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by state agencies or officials in the executive branch of government. Addresses complaints within the governor, governor's cabinet and staff, state agencies, departments, boards, commissions, and any individual appointed, employed, or controlled under the authority of the governor.

The Ohio Youth and Family Ombudsman reviews youth, family, and community complaints and concerns, while attempting to resolve the issues. They cannot investigate claims of abuse or neglect, nor respond to emergencies.

Promotes ethics in public service to strengthen the public's confidence that Government business is conducted with impartiality and integrity. Accepts and investigates complaints against public officials and state/local government.

Local government and administration office that handles services such as local zoning, utilities, and taxes.

Contact the Mayor's office with concerns or questions pertaining to the City of Pickerington.

The Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights. Ombudsmen do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns. In addition, ombudsmen: - Advocate for person-centered approaches by providers to meet the needs and honor the preferences of residents; - Link residents with services or agencies; - Offer resources for selecting long-term care providers; and - Provide information and assistance with benefits and insurance.

Provides a complaint process for clients who feel that there may have been a mistake on their case. The first step is to contact the caseworker or their supervisor. If the client is not satisfied with the result, a state hearing may be requested. The state hearing is a meeting with the client, an agency representative, and a hearing officer from the Ohio Department of Job and Family Services. The hearing officer will hear information from the client and the agency and make a decision to resolve the issue.

Provides advocacy services and information and referral services for physically and mentally disabled people in Medina County. Offers Ombudsman assistance with complaints about services to individuals with developmental disabilities. Collaborates with the Medina County Board of Developmental Disabilities and Catholic Charities of Medina County.

Provides a neutral, non-involved party to handle concerns regarding agency service delivery, grievances, and appeals.

Contact the Mayor's office with concerns or questions pertaining to the City of Reynoldsburg.

Provides a complaint process for clients who feel that there may have been a mistake on their case. The first step is to contact the caseworker in question, or their supervisor. If the client is not satisfied with the result, a state hearing may be requested. The state hearing is a meeting with the client, an agency representative, and a hearing officer from the Ohio Department of Job and Family Services. The hearing officer will hear information from the client and the agency and make a decision to resolve the issue.

Accepts reports of fraud, theft, and other incidents of misusing public funds involving elected officials or any public employee in local, county, or state government, and enters them into a centralized statewide incident and investigation management system. Investigates fraud and illegal acts that may affect government resources and assists in the prosecution of subsequent cases. Maintains a public log of fraud reported through the Ohio Fraud Report System. It includes the date of the report, the entity complained of, the nature of the complaint, and the status of the review of the complaint.

Accepts complaints concerning agency services (OWF, Food Stamps, Medicaid, etc.) to help individuals obtain a fair resolution to their concerns.

Accepts reports of fraud, theft, and other incidents of misusing public funds involving elected officials or any public employee in local, county, or state government, and enters them into a centralized statewide incident and investigation management system. Investigates fraud and illegal acts that may affect government resources and assists in the prosecution of subsequent cases. Maintains a public log of fraud reported through the Ohio Fraud Report System. It includes the date of the report, the entity complained of, the nature of the complaint, and the status of the review of the complaint.

Accepts and investigates MyCare Ohio complaints for Ohioans covered by both Medicare and Medicaid through this program. Services include: - Provide Ombudsman Core Services (information, advocacy, and complaint investigation) for dual-eligible members of MyCare Ohio and the community-well. - Provide information regarding rights and benefits to members, families, and providers within the MyCare Ohio service delivery system. - Investigate and resolve complaints regarding MyCare Ohio enrollees and other LTC consumers receiving care from Managed Care Organizations. - Assist and represent MyCare members and families in administrative hearings and appeal situations in accordance with Ombudsman policy.

Call the Ombudsman's office when you have exhausted all other resources or more information is needed and you don’t know where to turn. You may also contact them if you aren’t satisfied with BWC or IC services, and you have an emergency that requires immediate action. When you call, please have your BWC claim/policy number or your Social Security number available.