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AEP Ohio will not shut off service for unpaid bills if a physician or local Board of Health physician certifies that denial of service would be especially dangerous to the health of someone living in the household. There is a limit of three 30-day certifications in a 12-month period.

211 Pathways

If you or a member of your household has a serious medical condition, a Medical Certificate can delay the disconnection of service for 30 days. Columbia Gas will fax a form to your licensed health care professional, who must complete, sign and return it to us before the shut-off date. Initial certification may be made by telephone if written notice is received within seven days. If gas service has been disconnected, they must receive the form within 21 days of shut-off to restore service. The Medical Certificate may be used to delay shut-off no more than three times during a 12-month period.

211 Pathways

Component of HEAP provides assistance once per heating season to eligible households that are disconnected, threatened with disconnection, or have less than a 25% supply of bulk fuel. Winter Crisis is Nov 1-Mar 31.

HNNEO 211

Provides high speed Internet service for a low cost to eligible families. Once a customer, may have the option to purchase a laptop or desktop computer at a discounted price. Service may not be available in all areas.

211 Cleveland

Provides eligible households with a monthly discount of up to $9.25 on qualifying mobile phone service provided by Standup Wireless.

211 UWGC

Provides billing services for water and sanitary sewer.

211 Summit

Provides a discounted monthly bill for senior citizen residents of the City of Middletown.

211 UWGC

Provides reduced rate for residential services including monthly curbside trash/recycle and water fees to eligible residents.

211 Summit

Manage and deliver coordinated transportation services to residents of Columbiana County. Provides transportation planning, rider training, trip brokerage and coordination, safe-driver training, and the coordination of all transportation options within the county. Specific attention to promoting accessibility, education and awareness to older adults, persons with disabilities, persons with low income, veterans and other underserved populations.

HNNEO 211

Provides a monthly discount on phone, Internet, or bundled services for low income households as well as a free phone.

211 Fairfield

Manage and deliver coordinated transportation services to residents of Columbiana County. Provides transportation planning, rider training, trip brokerage and coordination, safe-driver training, and the coordination of all transportation options within the county. Specific attention to promoting accessibility, education and awareness to older adults, persons with disabilities, persons with low income, veterans and other underserved populations.

HNNEO 211

Provides eligible households with a monthly discount on qualifying internet service received from a participating provider. Eligible households can receive a discount of up to $9.25 per month.

211 UWGC

Offers a 30 percent discount on electric, water and sewer consumption charges to qualifying low income households. Client must re-enroll yearly.

LSS 211 Central Ohio

Offers a water service discount to property owners residing in Stow who are 65 and over and/or permanently and totally disabled.

211 Summit

An extended payment arrangement that requires regulated gas companies to accept payments based on a percentage of the household income.

HNNEO 211

Responsible for the transport and treatment of wastewater generated by customers in the unincorporated areas of Mahoning County. This includes the following townships: Austintown, Beaver, Boardman, Coitsville, Canfield, Jackson, Milton, Poland Township, and Springfield. Service is also provided to the villages of Craig Beach, New Middletown, Poland and the City of Campbell.

HNNEO 211

Provides discounted internet for eligible households.

Lifeline Lake County 211

Component of HEAP provides assistance once per heating season to eligible households that are disconnected, threatened with disconnection, or have less than a 25% supply of bulk fuel. Winter Crisis is Nov 1-Mar 31.

HNNEO 211

Provides a refuse collection program for the City of Akron that picks up and disposes of regular household and commercial waste and garbage. Offers a community-sponsored voluntary programs that encourage residents to recycle reusable resources. Offer their services at below normal rates for individuals with disability and older adults who are eligible for the Homestead Exception program. Seniors and people with disabilities can call 3-1-1 to request assistance taking trash out to curb.

211 Summit

Manage and deliver coordinated transportation services to residents of Columbiana County. Provides transportation planning, rider training, trip brokerage and coordination, safe-driver training, and the coordination of all transportation options within the county. Specific attention to promoting accessibility, education and awareness to older adults, persons with disabilities, persons with low income, veterans and other underserved populations.

HNNEO 211

Offers customers of Cleveland Division of Water receive a 40% monthly discount on water rate for one year. The Water Affordability Program does NOT prevent disconnection of water services.

211 Cleveland

Responsible for the transport and treatment of wastewater generated by customers in the unincorporated areas of Mahoning County. This includes the following townships: Austintown, Beaver, Boardman, Coitsville, Canfield, Jackson, Milton, Poland Township, and Springfield. Service is also provided to the villages of Craig Beach, New Middletown, Poland and the City of Campbell.

HNNEO 211

Qualifying customers of the Northeast Ohio Regional Sewer District are eligible for up to a 40% discount on sewer bills.

211 Cleveland

Provides low cost Internet service. Clients are provided with a mobile wi-fi hotspot that can connect up to 10 devices.

211 Cleveland

Provides eligible households with a monthly discount on qualifying internet service. Multiple discounts/promotions may be available.

211 UWGC