View Search Results

Prevention, Retention, Contingency (PRC) | Williams County Job And Family Services

117 West Butler Street, Bryan, OH 43506

(419) 636-6725

https://www.williamscountyoh.gov/602/Prevention-Retention-Contingency-PRC

Assists families and individuals in need of temporary financial assistance. Offers vehicle repair, gas voucher(s) for employed adults with minor children, rental and utility assistance, job related services: uniform, work boots, safety glasses, and beds. Other services may be available; inquire if you’re unsure if help can be provided.

Data provided by

UW 211 Greater Toledo

What's Here

Tools/Equipment Beds Utility Disconnection Protection Rent Payment Assistance Utility Service Payment Assistance Gas Money Work Clothing Automotive Repair and Maintenance

Military Deferred Payment Program | Ohio Edison - A Firstenergy Company

76 South Main Street, Akron, OH 44308

(800) 633-4766

http://www.firstenergycorp.com/help/billingpayments/assistance_serviceprogram/ohio_edison.html

Assists customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or part of their monthly electric bill with Ohio Edison.

Data provided by

211 Summit

What's Here

Active Military Utility Disconnection Protection

Utility Disconnection Protection (CERTIFICATE OF NEED) | Northern Kentucky Community Action Commission

6616 Dixie Highway, Suite 200, Florence, KY 41042

https://psc.ky.gov/agencies/psc/consumer/bill_of_rights.pdf

Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.

Data provided by

211 UWGC

What's Here

Utility Disconnection Protection (CERTIFICATE OF NEED) | Northern Kentucky Community Action Commission

437 West Ninth Street, Newport, KY 41071

https://psc.ky.gov/agencies/psc/consumer/bill_of_rights.pdf

Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.

Data provided by

211 UWGC

What's Here

Utility Disconnection Protection (CERTIFICATE OF NEED) | Northern Kentucky Community Action Commission

1116 North Main Street, Williamstown, KY 41097

https://psc.ky.gov/agencies/psc/consumer/bill_of_rights.pdf

Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.

Data provided by

211 UWGC

What's Here

Utility Medical Certification Waiver | Office Of The Ohio Consumers' Counsel

65 East State Street, Suite 700, Columbus, OH 43215-4213

(800) 686-7826

https://www.occ.ohio.gov/

Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days. The form may be used no more than 3 times in a rolling 12-month period.

Data provided by

211 Pathways

What's Here

Special Reconnect Order | Public Utilities Commission Of Ohio

180 East Broad Street, Columbus, OH 43215

(800) 686-7826

The Special Reconnect Order allows Ohioans, who are served by PUCO-regulated electric and natural gas utilities, to pay $175.00 to maintain, restore, transfer, or establish service, from October 13, 2025, through April 15, 2026. If service has already been disconnected, the utility can require a reconnection fee of no more than $36.00 upfront to restore service, during normal business hours. The company may bill the remainder of the reconnection fee, if applicable. To establish or transfer service, Ohioans can pay $175.00 in lieu of their security deposit. Any remaining amount would be added to the following billing cycle. Customers can pay the fee themselves, or apply for the Winter Crisis Program, if eligible, through their local energy assistance provider for a maximum benefit of $175.00. Ohioans who use the Special Reconnect Order are required to enroll in an extended payment plan for their remaining balance. Regulated natural gas and electric companies are required to offer the One-Sixth, One-Ninth, and One-Third payment plans, and PIPP Plus/Graduate PIPP Plus.

Data provided by

LSS 211 Central Ohio

What's Here

Utility Disconnection Protection Natural Gas Service Connection/Repair Electric Service Connection/Repair

Weatherization How-To's | Office Of The Ohio Consumers' Counsel

65 East State Street, Suite 700, Columbus, OH 43215-4213

(614) 466-9467

http://www.occ.ohio.gov/smartenergy/weatherization

Understanding gas and electricity bills is important to controlling costs, and there are plenty of things Ohio residents can do to their home to conserve energy and save money. As the Ohio consumers’ advocate for utilities, the Office of the Ohio Consumers’ Counsel offers a variety of resources for weatherizing your home.

Data provided by

211 Pathways

What's Here

Utility Disconnection Protection (MEDICAL CERTIFICATE) | Duke Energy

139 East Fourth Street, Cincinnati, OH 45202

(800) 544-6900

https://www.duke-energy.com/

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. Ohio customers are permitted a maximum of three medical extensions within a rolling 12-month period and Kentucky customers are permitted medical certificates as long as customer has not defaulted on a previous medical certificate payment plan.

Data provided by

211 UWGC

What's Here

Painesville City Utilities Business Office | Painesville City

7 Richmond Street, Painesville, OH 44077

(440) 392-5791

Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.

Data provided by

Lifeline Lake County 211

What's Here

Utility Disconnection Protection Water Service Connection/Repair

Utility Disconnection Protection (CERTIFICATE OF NEED) | Northern Kentucky Community Action Commission

533 West Pike Street, Covington, KY 41011

https://psc.ky.gov/agencies/psc/consumer/bill_of_rights.pdf

Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.

Data provided by

211 UWGC

What's Here

Medical Extension Of Service | American Electric Power

1 Riverside Plaza, Columbus, OH 43215-2372

(888) 216-3505

Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.

Data provided by

LSS 211 Central Ohio

What's Here

Utility Disconnection Protection Health Issues

Medical Certification Program | Columbia Gas Of Ohio

(800) 344-4077

http://www.columbiagasohio.com

Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.

Data provided by

211 Summit

What's Here

Utility Disconnection Protection (MEDICAL CERTIFICATE) | Aes Ohio

(800) 433-8500

https://www.aes-ohio.com/payment-assistance

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.

Data provided by

211 UWGC

What's Here

Medical Certification Waiver | Ohio Edison - First Energy

(800) 633-4766

State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility. The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company. The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.

Data provided by

211 Mansfield OH

What's Here

Medical Certificate Form | Aqua America

762 W Lancaster Ave., Bryn Mawr, PA 19010

(877) 987-2782

http://www.aquaamerica.com

Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.

Data provided by

211 Cleveland

What's Here

People With Disabilities/Health Conditions Utility Disconnection Protection

Utility Disconnection Protection (MEDICAL CERTIFICATE) | Adams Rural Electric Cooperative, Inc

4800 State Route 125, West Union, OH 45693

(937) 544-2305

https://www.adamsrec.com/sites/adamsrec/files/MEDICAL-CERTIFICATIONS.pdf

Provides a 30 day extension to prevent utility disconnection with verification of qualifying medical condition from a medical provider. A maximum of three medical extensions can be used within a rolling 12-month period.

Data provided by

211 UWGC

What's Here

Restoring/maintaining Electricity - Health Conditions | Buckeye Rural Electric Cooperative

4848 State Rte. 325, Patriot, OH 45658

(800) 282-7204

Provides electricity to power life-sustaining equipment, such as a respirator or dialysis machine. Disconnection can be delayed by 30 days by completing a medical certification form.

Data provided by

211 Cleveland

What's Here

Utility Disconnection Protection People With Disabilities/Health Conditions

Utilities Legal Assistance - Gas, Electric And Water | Legal Aid Society Of Cleveland - Lorain County Office

1530 West River Road, Suite 301, Elyria, OH 44035

(888) 817-3777

http://lasclev.org

Evaluates cases involving:

A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision.
A medical certification in order to maintain utilities.
Tampering allegations.
Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing.
Bankruptcy where Chapter 7 may be an option to keep utility service.

Data provided by

211 Summit

What's Here

Consumer Inquiries | Enbridge Gas Ohio

1201 E 55th St., Cleveland, OH 44103

(866) 763-5427

http://www.enbridgegas.com

Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.

Data provided by

211 Cleveland

What's Here

Natural Gas Service Providers Utility Disconnection Protection

30 Day Medical Certificate | Public Utilities Commission Of Ohio

180 East Broad Street, Columbus, OH 43215

(800) 686-7826

http://puco.ohio.gov

Provides a 30 day disconnection delay for residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment in cases where disconnection would be hazardous to the health and safety of a permanent resident of the home. **Form must be completed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician. *The form may be used no more than three times in a rolling 12-month period.

Data provided by

211 Fairfield

What's Here

Medical Certification Program | Ohio Edison - A Firstenergy Company

76 South Main Street, Akron, OH 44308

(800) 633-4766

http://www.firstenergycorp.com/help/billingpayments/assistance_serviceprogram/ohio_edison.html

Delays a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Allows the household time to get financial help or make payment arrangements to pay off the past-due bill.

Data provided by

211 Summit

What's Here

Medical Certificate Program | American Electric Power

700 Morrison Road, Gahanna, OH 43230

(800) 672-2231

http://www.aepohio.com

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.

Data provided by

211 Summit

What's Here

Medical Certificate Program | Lorain-Medina Rural Electric Cooperative

1 Cooperative Way, Spencer, OH 44275

(440) 647-2133

http://www.lmre.org

Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements or get financial help. It does not reduce the amount owed.

Data provided by

211 Summit

What's Here