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An order that requires any PUCO regulated utility company to reconnect or maintain service (electric and natural gas) during winter heating season if the customer pays $175 plus any applicable reconnection charge not to exceed $36. NOTE: Cleveland Public Power is NOT PUCO regulated but does have their own reconnect program. Also, any customer of a regulated utility company who has a Winer Crisis appointment with a Community Action Agency will have their disconnection suspended for 30 days past the date of the appointment. The reconnection lasts for one billing cycle, by the end of which, customers must enroll in a payment plan, or, if already enrolled in a payment plan, pay off plan's default balance or risk disconnection (PIPP customers must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.) If customer does not qualify for PIPP Plus, the default plan is the one-ninth plan.
An order that requires any PUCO regulated utility company to reconnect or maintain service (electric and natural gas) during winter heating season if the customer pays $175 plus any applicable reconnection charge not to exceed $36. NOTE: Cleveland Public Power is NOT PUCO regulated but does have their own reconnect program. Also, any customer of a regulated utility company who has a Winer Crisis appointment with a Community Action Agency will have their disconnection suspended for 30 days past the date of the appointment. The reconnection lasts for one billing cycle, by the end of which, customers must enroll in a payment plan, or, if already enrolled in a payment plan, pay off plan's default balance or risk disconnection (PIPP customers must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.) If customer does not qualify for PIPP Plus, the default plan is the one-ninth plan.
Categories
Utility Disconnection Protection
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Provides electricity to power life-sustaining equipment, such as a respirator or dialysis machine. Disconnection can be delayed by 30 days by completing a medical certification form.
Provides electricity to power life-sustaining equipment, such as a respirator or dialysis machine. Disconnection can be delayed by 30 days by completing a medical certification form.
Categories
Health Conditions
Utility Disconnection Protection
Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.
Gives a medical certification delay to a shutoff for 30 days when it would be especially dangerous to the health of a permanent member of the household. Helps the household have more time to get financial assistance or make payment arrangements. Note: Medical certification delay does not reduce the amount the household owes.
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Categories
Utility Disconnection Protection
Utility Service Providers
Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.
Offers medical certifications to delay disconnection for those with medical conditions who require electricity to maintain their health. Individuals must request a medical certification form from AEP and have the physician complete it. Also provides third party notices.
Categories
Utility Disconnection Protection
Health Issues
Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.
Provides customer assistance with utility connection/disconnection, service or billing complaints, and a list of other service providers for price comparisons. Repairs exterior gas lines (from meter to gas main) and performs maintenance on the community wide-natural gas delivery system. Also provides basic consumer education regarding natural gas and its use.
Categories
Utility Disconnection Protection
Natural Gas Service Providers
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Categories
Utility Disconnection Protection
Utility Service Providers
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Identifies customers who use certain electrically operated life sustaining medical equipment in their home. Helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages.
Categories
Utility Disconnection Protection
Utility Service Providers
Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season.
Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.
Helps Ohioans served by PUCO-regulated utilities reconnect or maintain electric and natural gas service during the winter heating season.
Also applies to customers seeking to establish new electric or natural gas service provided they are served by PUCO-regulated utilities. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and the balance above $175 may be charged to the customer on the customer’s next monthly bill.
Categories
Utility Disconnection Protection
Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.
Provides 30-day emergency restoration of service for medical reasons. Customers must supply a medical certification form signed by their physician and enroll in a payment plan prior to the end of the extension. The extension may be renewed two times but cannot exceed a total of 90 days per household in a 12 month period.
Categories
Utility Disconnection Protection
Health Issues
Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.
Offers Medical Certification Program which delays a shutoff, or restores service, when it would be life threatening or especially dangerous to the health of a permanent member of the houshold.
Categories
Utility Disconnection Protection
Water Service Connection/Repair
Helps customers with severe health problems may have a licensed physician certify that for serious health reasons, service should not be disconnected for nonpayment for a 30-day period. Provides the household time to get financial help or make payment arrangements.
Helps customers with severe health problems may have a licensed physician certify that for serious health reasons, service should not be disconnected for nonpayment for a 30-day period. Provides the household time to get financial help or make payment arrangements.
Categories
Utility Disconnection Protection
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
Provides a program that delays an electric service shutoff for 30 days when it would be life-threatening or especially dangerous to the health of a permanent member of the household. The program allows a customer to make payment arrangements. It does not reduce the amount owed.
Categories
Utility Disconnection Protection
Evaluates cases involving:
- A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision.
- A medical certification in order to maintain utilities.
- Tampering allegations.
- Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing.
- Bankruptcy where Chapter 7 may be an option to keep utility service.
Evaluates cases involving:
- A municipal Water Department billing dispute where the Water Review Board issued an unfavorable decision.
- A medical certification in order to maintain utilities.
- Tampering allegations.
- Utility shut-offs by landlords in private landlord-tenant and subsidized and public housing.
- Bankruptcy where Chapter 7 may be an option to keep utility service.
Categories
Utility Disconnection Protection
Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
Customers with severe health problems may have their physician or nurse practitioner submit written confirmation that the customer or someone else living at the property has a medical condition that would be aggravated if Aqua shut off the water (usually for non-payment). Once received by Aqua, a valid medical certificate gives the customer 30 days to pay the bill or to make payment arrangements.
Categories
Utility Disconnection Protection
Health Conditions
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Issues a Certificate of Need, which states that a utility customer is eligible for a state-funded energy assistance program and/or that their household income is at or below 130 percent of the poverty level. A Certificate of Need may be presented to a utility company to receive a 30 day extension of service. A Certificate of Need may be obtained and utilized seasonally, between November 1st and March 31st.
Categories
Utility Disconnection Protection
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days.
The form may be used no more than 3 times in a rolling 12-month period.
Residential customers of PUCO-regulated electric, natural gas, and water utilities who are facing a disconnection for nonpayment may complete an application to avoid a utility disconnect for up to 30 days.
The form may be used no more than 3 times in a rolling 12-month period.
Categories
Utility Disconnection Protection
Gas utility company. Emergency service 24 hours, call 877-542-2630.
Gas utility company. Emergency service 24 hours, call 877-542-2630.
Categories
Utility Service Providers
Utility Disconnection Protection
Provides a 30-day delay in utility shut-off when the dissconection would make operation of necessary medical or life support equipment impossible to a permanent household resident. The 30-day grace period is designed to enable the customer to make arrangements in order to avoid a future shut-off. Under certain circumstances, there may be 2 renewals of this delay over a rolling 12-month period. If there has already been a disconnection, service can be restored if the medical certification form is received within 21 days of shut-off. After 21 days, it cannot be restored using this mechanism. Does not reduce the amount the customer owes.
Provides a 30-day delay in utility shut-off when the dissconection would make operation of necessary medical or life support equipment impossible to a permanent household resident. The 30-day grace period is designed to enable the customer to make arrangements in order to avoid a future shut-off. Under certain circumstances, there may be 2 renewals of this delay over a rolling 12-month period. If there has already been a disconnection, service can be restored if the medical certification form is received within 21 days of shut-off. After 21 days, it cannot be restored using this mechanism. Does not reduce the amount the customer owes.
Categories
Utility Disconnection Protection
State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company.
Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility.
The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company.
The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.
State law prevents utilities from disconnecting a consumer's electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as "especially dangerous" to health and the consumer has a medical certification waiver on file to that effect with the utility company.
Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more that 21 days. Certification forms must be completed for each case of disconnection or reconnection. The waiver is valid for 30 days and forms are available from the utility.
The certification must be signed by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife or a local board of health physician. Generally, the medical personnel fax or mail the completed form to the utility company.
The responsibility for determining whether a condition warrants a medical certification lies exclusively with the medical professional - not the utility or the Office of the Ohio Consumers' Counsel (OCC). This determination is made by the doctor consulting with the patient. There are no income guidelines associated with the use of a medical certification waiver. The waiver can be used for either electric or natural gas utilities or both. Investor-owned water companies also offer medical certification waivers. For more details contact the OCC.
Gas utility company. Emergency service 24 hours, call 877-542-2630.
Gas utility company. Emergency service 24 hours, call 877-542-2630.
Categories
Utility Service Providers
Utility Disconnection Protection
Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.
Provides cooperative electric utility service. No membership fee. May provide rebates for replacement of water heaters, geothermal heating and cooling services.
Categories
People Experiencing a Power Outage
Utility Disconnection Protection
Electric Service Providers