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Handles complaints and investigates issues dealing with suspected Medicaid fraud by providers and possible neglect or abuse of residents of long term care facilities in Ohio. Will prosecute if criminal action is found. Complaints addressed include, but not limited to, suspected Medicaid fraud by providers (billing for services not performed, over billing, kickbacks etc.) and possible neglect or abuse of residents of a long term care facility (such as nursing homes, group homes, MR/DD facilities, and hospital long term care units). Does not represent the person making the complaint as a private attorney would.

Provides a managed health care insurance plan that provides participants with a network of health providers that participants agree to use for all needed health services including doctors, hospitals and pharmacies. Plan may offer incentives and additional services to increase participants' use of preventive health care. Offers services such as primary care visits, check-ups, immunizations, prescription drug benefits, health education, physicals, family planning, maternity and prenatal care, emergency and urgent care, mental health services, substance use disorder services, vision and dental care, chiropractic care, podiatry, speech and hearing, medical equipment, diagnostic tests, and outpatient hospital care. Addresses customer concerns with billing and issues concerning covered services. Enhanced coverage of health services (called Healthchek) for those age 20 or younger (including prenatal and well baby care) is also provided to members. Organization provides the opportunity to file a complaint against providers or the plan.

Provides a health care advice line staffed by a registered nurse. Advice about injuries, sickness, health questions, or plan of action for a particular condition.

Provides transportation services for Medicaid recipients for non-emergency medical transportation for miles traveled to a Medicaid covered service when the managed care plan provider cannot provide service.

Pays for prescriptionswith no copay at local pharmacies as well as items such as: insulin, needles and syringes, birth control, coated aspirin for arthritis, iron pills and chewable vitamins.

Provides assistance with transportation to food resources. Covers trips to food pantries and trips to pick up groceries from stores where members have placed an order. Program offers up to 5 round trip visits (10 one way trips) per member.

Provides a health care advice line staffed by a registered nurse. Advice about injuries, sickness, health questions, or plan of action for a particular condition.

Provides financial assistance that might enable eligible individuals to participate in the activities of organizations like the Boys & Girls Club.

Offers Non-emergency Transportation (NET) and Ohio Works First (OWF) Cash Assistance-related Transportation.

Provides non-emergency trips to and from Medicaid covered appointments and services.

Provides meals to plan participants who have been recently discharged from the hospital and who have conditions such as food insecurity and key, chronic medical conditions, including congestive heart failure (CHF), cancer, chronic obstructive pulmonary disease (COPD), diabetes, HIV/AIDS, and end stage renal disease (ESRD), and pregnant and postpartum members with gestational diabetes.

Provides transportation services or mileage reimbursement for Medicaid recipients for non-emergency medical transportation for miles traveled to a Medicaid covered service when the managed care plan provider cannot provide service.

Provides assistance with transportation to food resources. Covers up to 15 round trip or 30 one-way trips to food pantries and trips to pick up groceries from stores where members have placed an order. The number of trips is shared with medical transportation. Benefits also include non-medical trips to county job and family service redeterminations, and WIC appointments.

Provides transportation services or mileage reimbursement for Medicaid recipients for non-emergency medical transportation for miles traveled to a Medicaid covered service when the managed care plan provider cannot provide service.

Provides a 24 hour mental health and substance use disorder crisis line.

Provides assistance searching for and connecting with suitable employers for eligible individuals.

Provides transportation services or mileage reimbursement for Medicaid recipients for non-emergency medical transportation for miles traveled to a Medicaid covered service when the managed care plan provider cannot provide service.

Provides transportation in specially equipped vehicles for adults enrolled in United Disability Services adult services programs. Transportation services are also available to agencies and community organizations on a contract basis. Medical transportation is available for those who qualify through the Summit County Department of Job and Family Services.

Provides coordination of prenatal care, delivery, and post partum care. Provides information, education, and support to expectant and new mothers. Goal is to lower any health risks during pregnancy and childbirth. Participants have the option to receive informative texts at stages of developing pregnancy. Helps to find a doctor or nurse midwife. Helps arrange rides to and from prenatal checkups (these rides would count against the client's yearly limit of Medicaid covered rides). Clients are eligible for cash incentives for their participation.

Provides services to enhance education experiences for eligible individuals. Service includes a free laptop computer and assistance with obtaining professional certificates that may expand careers.

Provides a number of health services, including blood pressure screenings, adult body mass index (BMI), nutrition counseling, diabetes screening, immunizations for adolescents, seasonal flu vaccine,

Provides access to Amazon Prime, the online streaming service for eligible individuals.